eBay

chucktheprinter · ‎03-19-2019

ok a problem with a buyer is what this is , package DELIVERED 4 pm march 18th, heres what buyer says.

BUYER

Hello, I’ve received an email saying this item was delivered today. I don’t know where it was delivered but it was not at my address. I’ve looked in every possible place it could have been left with no result. I have a 8 1/2 x 11 clearly posted sign to not leave packages on the porch, but drop over adjacent fence if not home because of theft problems. All I know is there is no package. Please advise.

SELLER

The postman is required to scan the barcode as they deliver the package, this would be a question for your postman as I have no control over the post office. The box was small 2 x 2 x 4 the postman should remember it. wish I could help more. if the tracking went dead I would refund or replace the item. Tracking says delivered, thats a differant story. If you have theft problems that might be the answer.

BUYER

Are you suggesting that it’s not your problem? I’ll file a claim with the post master and check with EBay for my options. All I know is I don’t have my order and you chose the shipping method. As the shipper you’re the only person who has recourse with the post office not the recipient/buyer. I’ve no idea what method you shipped with USPS but there should be some insurance you can claim and reship. You’re not being very helpful.

SELLER

I am saying that if the tracking did not say delivered and time passes, I would promptly refund or replace, No need to hold this on me as the tracking clearly shows I did my part, You are admitting to a theft problem to the point the postman has to put packages over fence. ASK the postman about the package he clearly scanned it when it was delivered. If it was a theft its a POSTAL matter ( not a ebay seller problem.) Tracking again clearly shows I did my part. Buyers are more then welcome to request insurance at the cost of the buyer if they want it. You can file a ebay claim on this item I do not mind at all. I have 19 years of very happy customers. I have done nothing wrong on this order.

BUYER

The EBay claim is filed. With your 19 years of experience you should know that you “the shipper” is the only person who has recourse with USPS and EBay will hold you responsible for making a claim not myself “the buyer”. I’ve no idea where your item was delivered but it wasn’t with me. From here on it’s between yourself, the USPS and EBay to sort this out. I simply want “what you were paid for” delivered to me. FYI, I’m currently not a happy buyer, hoping EBay is able to properly instruct you.

SELLER

WOW you are jumpy, you did not even take the easy advice of asking the postman before jumping on me, yes ebay will instruct me and will be on my side. You are blaming a seller when tracking shows I did my part. Im sure your feedback will be just as unfair.

OK yes my last comment was not nice , oh gosh so hard to say anything from here.

ok package delivered 4pm march 18th, I guess over his fence hehe, oh grrrrr

ok wait SELLERS for this part..

eBay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund of $13.50 without any impact to you.

This case is now closed. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation.

ok hmmmm tracking says delivered and buyer gets a refund LESS then 24 hours after that??????? WHAT

2 hours on phone with ebay, 4 supervisers after that and i am told this is a ONE time refund for buyers.

ok so I ask if I can now tell my future customers about the ONE time refund that is INSTANT for a case like this, they say yes.... oddly no one I talked to at ebay was speaking clear english, talked to 5 or 6 people, i kept asking to speak to their supervisor to understand the super fast refund , all had the same voice as Kunal Nayyar on the big bang theory. oh good grief I just wanted a answer of why my customer got such a fast refund. yes I asked the last person for a number to for this call which was 1-00-3672917367 and that call was recorded.

fashunu4eeuh · ‎03-19-2019

Ebay has a relatively new rule about shipping insurance. A seller cannot charge extra for it. It can be folded into the price, but that cannot be stated as an additional charge.

Shipping insurance is for the seller and it is the seller who must pursue the claim with the carrier, not the buyer. Buyers have the Money Back Guarantee to protect their interests. Sellers have insurance. Your buyer was surprised by this mistaken notion regarding the insurance claim, and said so, which confused the matter more.

There is a way to let a buyer down gently when an item is lost but scanned as delivered. Handling upset buyers is part of the deal, and you already know your final remarks were unprofessional and did nothing to defuse the situation.

Why do you resent the buyer getting a refund from eBay? Our purpose here is not about being right, it is about making the sale and satisfying the customer, even if they are being difficult, as yours most definitely was. Sorry this happened.

(PS—Not advocating one should mollify a buyer at any expense. Sometimes it is not possible to make an upset buyer happy again.)

18704d · ‎03-19-2019

You did many things wrong,

many things incorrectly

and you did little to make your buyer glad he went on eBay and bought from you.

All sellers need to know...

.. that this scenario does happen

and they, the Seller, can contact the USPS and find the GPS coordinates of the delivery..

... to confirm whether the package was delivered to the proper address, or not.

So...

initial responses from the seller

should be calm, and professionally state that they will contact the USPS and find if the package was mis-delivered, or not.

Waaaaaaaaay to much back-and-forth in messages, in my opinion.

And I feel the tone did not work in the best interests of the seller.

Thanks,

Lynn

Lynn

You love me for everything you hate me for

.

this*old*attic · ‎03-19-2019

I had a package from Amazon scan delivered, and I couldn’t find it anywhere. Waited a day. Asked my roommate. Emailed seller.

Got a message back that they’d open a claim with USPS.

Felt pretty stupid when I found it under a pile of old mail the same roommate had brought in a few days earlier ... she does tend to live in an opiate fog, sad to say.

Now I have another one scanned delivered that I can’t find. No mess to hide under this time, although same drill with the same roommate.

Sigh.

calntom · ‎03-19-2019

@this*old*attic wrote:
I had a package from Amazon scan delivered, and I couldn’t find it anywhere. Waited a day. Asked my roommate. Emailed seller.

Got a message back that they’d open a claim with USPS.

Felt pretty stupid when I found it under a pile of old mail the same roommate had brought in a few days earlier ... she does tend to live in an opiate fog, sad to say.

Now I have another one scanned delivered that I can’t find. No mess to hide under this time, although same drill with the same roommate.

Sigh.

I did the same thing once. Messaged the seller that my item never arrived. Package showed delivered in tracking. Family member had put it on my packing table and I found it about a week later ....

It was a phone cord, small package .

this*old*attic · ‎03-19-2019

Both of mine are tiny too.

One is replacement staples for plantation shutters, and the other is a few replacement side pins for the shutters.

juststuffisell · ‎03-19-2019

I'm not going to beat you up like some responses. We are human, and we are all different. The most important thing is that you learn from this how best to handle a situation where the buyer claims they did not receive their package.

Heck, I had one last year that was signed for and they claimed not received. Like you, I consider it not my problem. If your building has a designated place where packages are delivered and signed for, where I am concerned the problem you have is with your building employees, not with me or USPS. People won't like hearing that either, but it is the truth.

Buyers need to start taking responsibility for their role in the transaction as the buyer - provide a secure and safe place for your package to be delivered and if it is not your home - because no one is home to receive them, ship them to your place of employment kind of thing where someone can't just walk up to your door and walk off with your merchandise - at the sellers expense. Sorry, that is not the problem of the seller. That is really your problem as a buyer, whether you like it or not.

Cheers

calntom · ‎03-19-2019

@juststuffisell wrote:
I'm not going to beat you up like some responses. We are human, and we are all different. The most important thing is that you learn from this how best to handle a situation where the buyer claims they did not receive their package.

Heck, I had one last year that was signed for and they claimed not received. Like you, I consider it not my problem. If your building has a designated place where packages are delivered and signed for, where I am concerned the problem you have is with your building employees, not with me or USPS. People won't like hearing that either, but it is the truth.

Buyers need to start taking responsibility for their role in the transaction as the buyer - provide a secure and safe place for your package to be delivered and if it is not your home - because no one is home to receive them, ship them to your place of employment kind of thing where someone can't just walk up to your door and walk off with your merchandise - at the sellers expense. Sorry, that is not the problem of the seller. That is really your problem as a buyer, whether you like it or not.

Cheers

Package theft is a real problem in most areas. I live rural and same thing out here. They run the mail boxes at night. We hear about it right away on our neighborhood forum.

Folks that leave their mail in the box get it stolen at times.

It is the buyer's responsibility after that package hits the mailbox or the porch.

Many of today's buyers are too priveledged to take responsibility for anything. Blame someone else is the easy way.

oleander1993 · ‎03-19-2019

I sympathize with your situation as a seller, being there was a delivery scan. But it reminded me of Monday when I found a box at my door that was actually for a neighbor about a half mile down the road.

I decided to deliver it myself. The guy wasn’t home but I left it at his kitchen door under the carport.

That box was likely scanned as delivered at my house by the new USPS carrier we have had for a week or two, yet my neighbor wouldn’t have had the box if I didn’t take it to his house. This was not his fault. It also wasn’t the seller’s fault.

Your buyer could have been telling the truth.

dtexley3 · ‎03-19-2019

@fashunu4eeuh wrote:

Why do you resent the buyer getting a refund from eBay? Our purpose here is not about being right, it is about making the sale and satisfying the customer, even if they are being difficult, as yours most definitely was. Sorry this happened.

I have to point out that the money being handed to the buyer did not come from eBay, it came from the FEES that SELLERS PAY eBay. This impacts eBay's revenue stream and results in still higher fees for us. The seller has every right to object, the buyer has a responsibility and eBay let them off the hook, at our expense in the long run.

Member of the Grumpy Old Man crew

turquoisetulips · ‎03-19-2019

There is IMPACT TO YOU BIG TIME. doubleddz

There's no doubt . Tulips

turquoisetulips · ‎03-19-2019

I had the same thing happen as a buyer and a seller , sort of . E bay also issued a refund out of their pocket when a buyer made a ridiculous claim [ wasn't even possible] about an item she purchased from me . E bay knew she wasn't being truthful so instead called it a '' remorse purchase '' and gave her a one time refund . I gave her a one way ticket to my bbl list . Tulips

turquoisetulips · ‎03-19-2019

@juststuffisell wrote:
I'm not going to beat you up like some responses. We are human, and we are all different. The most important thing is that you learn from this how best to handle a situation where the buyer claims they did not receive their package.

Heck, I had one last year that was signed for and they claimed not received. Like you, I consider it not my problem. If your building has a designated place where packages are delivered and signed for, where I am concerned the problem you have is with your building employees, not with me or USPS. People won't like hearing that either, but it is the truth.

Buyers need to start taking responsibility for their role in the transaction as the buyer - provide a secure and safe place for your package to be delivered and if it is not your home - because no one is home to receive them, ship them to your place of employment kind of thing where someone can't just walk up to your door and walk off with your merchandise - at the sellers expense. Sorry, that is not the problem of the seller. That is really your problem as a buyer, whether you like it or not.

Cheers

I agree with you . When a department store makes a home delivery and the homeowner is away but has taken no precaution in protecting against theft it's certainly not the fault of the store if the item is stolen . By the same token when I put orders outside on the porch for carrier pick up I make sure I stay home and keep an eye on them until the postman arrives if nobody else will be here . Of course it's always good customer service to sympathize with a buyer when an item is misdelivered or stolen and to even lend a hand to assist in finding it . However as far as it being the sellers responsibility ? Nope . Tulips

hioctane62 · ‎03-19-2019

All this stuff about the postman putting packages over the fence.

The box was small 2 x 2 x 4 the postman should remember it.

Am I the only one who realizes this package would fit in ANY mailbox?

berserkerplanet · ‎03-19-2019

A 2x2x4 package is technically not mailable - it is under the minimum size allowable for any carrier (pretty much 4x6 FedEx/UPS or 5x3.5 USPS)

If it was that small, it obviously wasn't rejected at acceptance or in transit, but the carrier not being able to read the tiny shrunken address and misdelivering could be the cause (unless the was wrapped around the pkg - which is also technically not allowed - and likely to cause automated scanning issues)