Regards,
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
An item sold on June 1 and the payment is pending because the Buyer is attempting to use an echeck ... the PayPal transaction advises that it should be completed by June 19th ... I seem to recall 3-5 days was the normal time period for echecks to clear?!?
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I would never wait that long. You can go to your PP activity, look at that transaction and CANCEL it. I would notify my buyer that the echeck just didn't seem to want to clear and ask them to submit a proper payment ASAP to cover the item they purchased. If I didn't hear anything from them in 24-48 hours, I'd open a UID. But I would NEVER wait that long hoping an echeck cleared.
@ms.rodriguez* wrote:
I had one from a buyer in Canada take 15 days. He was a seller of expensive toys too. I don’t know if it took longer because he was outside of the country. I waited patiently. I did add him to the block list afterwards . People who send payment as a e-check do not have a credit card on file or their credit card expired. I don’t think that you can cancel an e-check. After all, it is a valid PayPal payment.
That is an assumption.
And yes a seller can cancel an echeck. I've done it.
@mam98031 wrote:I would never wait that long. You can go to your PP activity, look at that transaction and CANCEL it. I would notify my buyer that the echeck just didn't seem to want to clear and ask them to submit a proper payment ASAP to cover the item they purchased. If I didn't hear anything from them in 24-48 hours, I'd open a UID. But I would NEVER wait that long hoping an echeck cleared.
I tend to agree about not waiting that long, a week maybe but not almost 3. Just to clarify, you "cancelled" in PayPal not eBay? By doing that does it avoid an OOS strike on your eBay account? Prior to posting I actually messaged the Buyer asking if they could check with PayPal for an update on the echeck payment ... no word back ...
@johnrj1226 wrote:1. Be patient on when to expect the buyers reply. Don't know the time zone your buyer is in but you original post was sent yesterday 06.05 around 7PM pacific time zone - this could be around 9 pm on the east coast - the may have yet to read it. And your most current post is today at 2:57 AM (PT) or 5:57 AM EDT or ~9 hours ago
2. It has been a long while that I have received an e check and never was burned by one (as in it didn't clear for NSF). But do recall one from a lady that requested would it be OK if she could pay by an e check but not for about two more weeks - she was waiting for her Social Security check to be deposited to her account and she was buying this item for her grand daughter. I am human and have been in a pinch at times and folks worked with me so I said yes. Life doesn't have to be a game of hard ball all the time. Hopefully, we all will get older - heck I am 6 months away from have spent 3/4 of a century on this planet and still believe in the value of a firm handshake as long as the other person looks me straight in the eye - hard to do on the 'net.
3. Yes, I do agree there needs to be a communication between the buyer & you. But give it some time.
CIAO!
Good points ... I am actually treating it like a normal Auction that ends and I give Buyers up to a week to pay. Since most Auctions end on weekends, any that are unpaid by Wednesday I send a polite message asking for an update on the status of their payment ... in this case I messaged last evening (same time zone) asking if they would check with PP. After that I normally wait for either the payment or the following weekend to roll around to process a UPI ... seldom do they go that long. Some Buyers will message back others won't ...
@johnrj1226 wrote:When I sold on auctions I followed a similar F/U process as you. While I had some buyers that were up front and asked for extended payment time longer than 2 days and i complied but never had a payment issue. But on the other hand had beaucoup non payers, non communicators. So I ditched auctions and went to Fixed Price listing w/ Best Offer Options and Immediate Payment Required. Life has be good every since. This works for me but there are many ways to "skin the rabbit". To each there own, I say
For what I sell there are some things that I specifically use Auctions for because they take time to pack properly and my time during the week is more limited. So ending Auctions on Weekends gives me time to get them packed before Monday AM.
@mr_lincoln wrote:
@mam98031 wrote:I would never wait that long. You can go to your PP activity, look at that transaction and CANCEL it. I would notify my buyer that the echeck just didn't seem to want to clear and ask them to submit a proper payment ASAP to cover the item they purchased. If I didn't hear anything from them in 24-48 hours, I'd open a UID. But I would NEVER wait that long hoping an echeck cleared.
I tend to agree about not waiting that long, a week maybe but not almost 3. Just to clarify, you "cancelled" in PayPal not eBay? By doing that does it avoid an OOS strike on your eBay account? Prior to posting I actually messaged the Buyer asking if they could check with PayPal for an update on the echeck payment ... no word back ...
I didn't Cancel the transaction [Ebay], I cancelled the payment [PP].
As far as Ebay is concerned, it is an unpaid transaction until that payment clears. So as far as Ebay goes you are fine. As I previously stated I would then send an email to the buyer telling them that their payment did NOT go through for whatever reason there may be. I wouldn't say I cancelled it. And ask them to resubmit their payment using another means, not another echeck.
Then I'd wait a day or so. If no answer, I'd filed the UID.
@7606dennis wrote:I believe the time it takes for echecks to clear can vary quite a bit. As long as the buyer is aware of the issue and doesn't become hostile or overly demanding I have no problem. However, I must admit that I've had more echecks from customers go south than I ever did when we took personal checks. Go figure!
When 19+ days are involved, it is likely that the first time through the buyer's bank, it bounced. 19+ days is more than enough time for an echeck to be processed even from an international bank.
On a US bank, it will get cleared inside of a week easily. If it is any longer than that, there is an issue, you may not know what that issue is, but an issue nonetheless.
