100% reviews question

[maryruth4]

Is it possible to regain your 100% reviews after eBay dropped you to 98.7?  I contested it and lost and had one bad review after selling 820 items. Will the lowered review stay forever?  Thanks in advance for any replies

[stainlessenginecovers]

Percentages are figured each 400 transactions. If you have that many within 90 days, the 'number' will re-adjust. If you have that many after 4 months or longer, then it takes 12 months to 're-adjust'.

For most, it takes a year for the negative to fall off. 

[nobody*s_perfect]

Your feedback score percentage is based on the feedback that you have received in the past 12 months, so eventually that negative will roll off of your score.

[nobody*s_perfect]

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@stainlessenginecovers wrote:

Percentages are figured each 400 transactions. If you have that many within 90 days ...

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I think you must be thinking about one of the seller performance criteria percentages.  Feedback percentage is based on 12 months for all sellers.

[atlasesattic]

It takes a year to go back to 100 %...I had over 1,000 sales and only 1 bad feedback to drop me down to 99.6% it just cleared after a year and finally I am back up to 100 %....crazy how 1 negative beat  99% positives the math just doesn't seem right...lol

[spark-chaser1]

Agreed. I've often wished that they could change the trajectory on the feedback percentage rate, or shorten the time that feedback sticks to a seller's score.

I've dealt with several good sellers in the same position as you who got lousy feedback from a buyer( and from buyers who seemed to only give negative feedback, to boot) .

Horrible sellers who get repeatedly justified negative feedbacks deserve everything they get, and stand out like a sore thumb. But good sellers shouldn't be lumped in with them.

[nobody*s_perfect]

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@spark-chaser1 wrote:

Agreed. I've often wished that they could change the trajectory on the feedback percentage rate, or shorten the time that feedback sticks to a seller's score.....

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Actually, they did.  Up until about 2008, a member's feedback percentage was based on the total feedback ever received, so one negative feedback would keep you below 100% until you got 1999 positives to outweigh it.

[spark-chaser1]

Thanks... Good to know. I didn't realize that. 

That's encouraging...hopefully, if they changed it once, they can do it again.

[onefootflipper]

Yes, I have jumped back and forth between 100 percent and 99.9 multiple times.

[monroe67]

"Is it possible to regain your 100% reviews after eBay dropped you to 98.7?  I contested it and lost and had one bad review after selling 820 items. Will the lowered review stay forever?"

You mean feedback.    

That one negative feedback will hang around for a year, and then will just be gone.  
In the meantime, it seems that you're still getting great positive feedback from buyers after that one negative.
After a year, your positive feedback score will then be back to 100%.   Assuming you receive no other negatives.

Besides:  
The only reason for that negative seems to be that the buyer had to pay $11.00 to send the bowl back to you after he did receive a refund of his purchase price.  
Please.  You have some nice things listed, and many of your positives are absolutely glowing.  
As a reasonable buyer looking at your Feedback Received as Seller, I would not be scared away by that one negative feedback.   

(I am watching one of your brilliant cut glass bowls.  I have one like it . . . . . . .)

Try not to worry.  Keep on doing what you're doing.  

[monroe67]

"I had over 1,000 sales and only 1 bad feedback to drop me down to 99.6% it just cleared after a year and finally I am back up to 100 %....crazy how 1 negative beat  99% positives the math just doesn't seem right...lol"

Here's the thing about the feedback percentage:
It uses the numbers of feedback posted, not the number of sales, even if it is over 1,000.  

Math is Math. 
The number of positive feedback ÷ the total number of feedback = the percentage of positive feedback.  

But, again, as my student-teaching students used to say:  Ms. Monroe no sabe matematicas.  

[ckimodog]

@monroe67 

Lol...No tampoco entiendo!  😆

[stainlessenginecovers]

At one time it was 400 trans if you had that many in 3 months because I was trying to come up something cheap to sell so that I could hit that 400 mark quicker (although this was 10+ years ago so I guess it changed?)

[nobody*s_perfect]

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@stainlessenginecovers wrote:

At one time it was 400 trans if you had that many in 3 months because I was trying to come up something cheap to sell so that I could hit that 400 mark quicker (although this was 10+ years ago so I guess it changed?)

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I'm  pretty sure you're thinking about this policy:  "Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months."

But that's related to your performance evaluation for your transaction defect rate. Feedback has always been based on past 12 months (well, ever since they changed it from "all feedback, ever").

[byrd69er]

Don't fret over a negative feedback. There's sellers out there with thousands of negs. Granted they might sell a zillion items, but they're still getting sales despite their poor performance.

One negative on your account means you're doing well...imo.