Your listing is successful but there's a problem with your Gallery picture.

[repention]

Your listing is successful but there's a problem with your Gallery picture. See details

Error Code 6 for webhosted image is related to your webhost returning HTTP/500 type errors. You will need to contact yoru image host for techincal assistance regarding this error.

I really don't understand how to solve this problem?

Can anyone tell me how to solve this problem and it is desirable in the detailed description? I would be very grateful for the help. Please help in correcting, but preferably with more detailed explanation.

Regards,

[shipscript]

@repention

The message indicates the photos that you are transloading to eBay from Amazon may not be loading in a timely fashion. Amazon's server might have timed out during the request. Therefore, eBay was not able to rehost these Amazon images on eBay servers.

https://ebay-mag-2-production.s3-eu-west-1.amazonaws.com/uploads/feb5ce8a-da2b-47c5-8624-fc54afc1ed94.jpeg
https://ebay-mag-2-production.s3-eu-west-1.amazonaws.com/uploads/34b1eab5-429a-4b52-a58f-d13b90f0555b.jpeg
https://ebay-mag-2-production.s3-eu-west-1.amazonaws.com/uploads/25b514a8-ff9a-48e4-8d78-2eda5669eb04.jpeg

The message from eBay says:

There's a problem with your Gallery picture

There's a problem with your Gallery picture. Sometimes this problem resolves itself within 24 hours without you doing anything. Below are the 3 different ways you can try to fix it now:

•    Go to the Fix your Gallery picture page, and click the Create button.
•    If you want to use a different picture for your Gallery picture, revise your item to add a different picture.
•    If fixing your Gallery picture doesn't solve the problem, please contact eBay Customer Support and give them this Gallery error code: 6

The pictures now appear in your listing and in search, but they are still hosted on Amazon and are only 400px on the long side. eBay requires photos be at least 500px on the long side.

I bulk scanned your photos here and see that almost all of them are too small and that several listings still have Amazon-hosted photos.

http://www.isdntek.com/ebaytools/BulkPhotoScanner.htm

Those that are still hosted on Amazon have failed to transload to eBay.

    222374227157
    222592402057
    222592762575
    222623200541
    222635618580

This listing contains a broken image that you may want to remove or replace

http://ebay.com/itm/222015113407

[repention]

I was never registered at Amazon and on Amazon may not be my photos, I have never had this problem, once I was advised to put my products on the European platforms (Germany, France, Italy, Spain, United Kingdom, ...) it's https://ebaymag.com and after a while I had this problem!!!

Prior to moving to this platform (https://ebaymag.com) was absolutely everything is perfect! My pictures wore the highest contrast and clarity and now photos like if compressed, I cannot be increase the size of my photos, appeared a distortion and generally photos completely defaced that's what I want to tell you.

I don't understand how you enter into this problem of Amazon? so Ebay specialists cannot solve this problem? For what I pay monthly money? I pay for service so please help in this situation!

Regards,

[shipscript]

@repention

Amazon has a cloud hosting service called aws.amazon.com

and I'm guessing your photos are stored by their S3 service:

https://aws.amazon.com/s3/

Are your photos being stored in that cloud account from your mobile device? Are you using a Kindle device?

If so, when you upload photos to your ebaymag account, they are probably coming from cloud storage rather than from your device, and that may be how they are stored on Amazon. You may also have a setting in your cloud storage to save or deliver smaller images.

If you don't have a personal Amazon cloud account, then perhaps your ebaymag subscription is using an Amazon cloud account to temporarily store your photos before transferring them to eBay.  Do you recall any sort of setup for transferring photos? How do you get photos into ebaymag?

The "ebay-mag-2-production" subdomain could be the owner of the amazon account.

[repention]

Firstly I don't have personal Amazon cloud account, I use only Samsung cloud account and my clound account as the year filled completely, as in the cloud just 1 TB, but this is not the essence, the main thing I'm not using Amazon Cloud account.

Secondly when I make photos of items and then transfer them to my computer, it's all I use.

My account was registered on Ebay US (eBay.com), respectively when I hooked up ebaymag, then all of my pictures from the platform (eBay.com) automatically was moved to European platforms and which clouds systems uses ebaymag I don't know.

But this situation need to somehow decide, ebaymag knows about my "Error 6" and they promised to sort out, but somehow it all slowly solve my problem.

Called from ebaymag support and asked where I keep all my photos then says that I need myself replaced every item of new photos, but respectively formed the logical question, what do the other people who have thousands of items? They need at least 2-3 months every day replace photos? I don't want to even think that I would need to replace all my items!

[repention]

It is strange that nobody can help in this situation, allow somehow this problem through the simplest method...

[buljba]

I have the same problem when exhibited lots on other platforms via ebaymag all photos exhibited through evaymag of good quality, those lots that remained on еваy.com photos become awful without sharpness

[rychan]

I'm experiencing a similar issue with listings uploaded via API.

The strange thing is that the picture appears in the listing but refuses to display in the gallery. Case in point, this listing with this image:


Listed Item:
https://www.ebay.co.uk/itm/192715903702

Hosted Image:
https://refreshcartridges.co.uk/productimages/ebay_136376.jpg

As mentioned, this appears to be a sporadic issue which isn't resolved by simply updating the existing item.

The images are 1,600 x 1,600 px in JPEG format. Partial API sample below

<PictureDetails>

<PictureURL>https://refreshcartridges.co.uk/productimages/ebay_136376.jpg</PictureURL>

</PictureDetails>

If anyone can shed a light as to why this is happening (with increasing regularity of late) it would be greatly appreciated.

[shipscript]

@rychan

When you submit photos to eBay from an external hosting site, eBay attempts to capture and rehost those images on eBay servers. If the external host is busy or slow to respond, the image might not be retrieved. In that case, eBay falls back to using the URL of your external server. 

When transloading to eBay is unsuccessful, you will notice that the images hosted within your listing will be delivered from your own server and not eBay servers. The photos may be slower loading for buyers who open your listing, and the externally hosted photos will not have the zoom feature because the specs on your externally hosted photo are not in eBay's database. 

Additionally, the search photo is captured as a separate step. eBay does not have a fallback position of providing your external link in the search page. So with no eBay hosted photo, you will see the empty picture icon.

You can bulk scan your listings for externally hosted photos with this tool:

http://www.isdntek.com/ebaytools/BulkPhotoScanner.htm

To resolve that through the API, you will need to reupload all the photos for each listing that failed to transload. When you resubmit those photos, the URLs must be different from those originally submitted so that eBay will refetch them. The easiest way to make your URLs different is to add a query string to the end, since most servers will ignore that extra data on an image.

For instance, here is your sample image

https://refreshcartridges.co.uk/productimages/ebay_136376.jpg

You can resubmit that image as any of these

https://refreshcartridges.co.uk/productimages/ebay_136376.jpg?
https://refreshcartridges.co.uk/productimages/ebay_136376.jpg?12
https://refreshcartridges.co.uk/productimages/ebay_136376.jpg?abc

Then if you have to go again with that group, you can add a different suffix or change back to this:

https://refreshcartridges.co.uk/productimages/ebay_136376.jpg

as long as each new submission to eBay differs from the prior submission.

Taxing the external image host can be a problem when bulk uploading to eBay. If you have a large batch of listings with a lot of large photos in each listing, eBay can hammer your server for hundreds or thousands of photos within milliseconds, overloading your server's response time.

The solution is usually to compress photos, reduce photo sizes, or upload in smaller batches. Analyze the number of photos submitted in a batch when you see failures like that and try to reduce the number of photos submitted in a batch.  If you create multiple batches, space them out so that eBay will not run them concurrently.

[rychan]

Thanks @shipscript for the tips regarding re-submission with a randomised query string at the end shipscript. I had no knowledge that ebay cached the filenames but that makes sense regarding server load from their perspective.

We operate a pretty tight ship when it comes to handling server load ourselves , so I'm hoping it's not related to that, otherwise our main website would be pretty unstable.

Will retry with a few known listings and report back my findings.

[rychan]

Have re-queued products now, will give ebay some time overnight to go through and fetch the images before checking in the morning, just adding a simple ?[INTEGER TIMESTAMP] to ensure uniqueness between upload times.

[shipscript]

@rychan

"...will give ebay some time overnight to go through and fetch the images before checking in the morning,"

The listing servers should propagate updates within a few minutes after the revisions are applied; but, of course, depending on the upload method, eBay could queue up the job for several hours before applying it.

A timestamp is an excellent way to programmatically create unique URLs.

[rychan]

Seems to have worked on the test listing, which is a great relief, applying the same priniciple to the remaining listings now, yay! Thanks again @shipscript