Questions about the various apps that are available, are best answered in the Discussion boards. There is a board for iOS (Apple) and another for Android.
Above, click on Discussions, then click on the group your device fits into, or click on a direct link below.
http://www.ebay.com/ios
http://www.ebay.com/android
These boards do have eBay associates who are monitoring the posts.
You can help them answer your questions by adding to your post,
1) the device,
2) the OS version your device is using, and
3) the version of the App you are having difficulty with.
The more info you can relay, the better they can help you.
eBay is continually updating this site. Some advice given may have changed. Please reply to this thread, to let us know if this advice works for you. The links on the bottom of any eBay page can help you deal with most eBay issues. Contact eBay Customer Service on Facebook.com/eBay or Twitter.com/AskeBay
