Unable to upload tracking data

[pop-aaro]

Hi all, a buyer wants to return an item I sold but I cannot find a way to upload tracking data. The return request screen simply says "awaiting shipment". I am able to add a tracking number but not actually upload tracking information for them to print and use. I am in Germany so I know I cannot purchase tracking through ebay but I should be able to upload the data. Any help is appreciated. 

[kensgiftshop]

@pop-aaro 

If the buyer is located in another country, you send them the funds to cover the return shipping.

[pop-aaro]

But there is no way to upload tracking information if I buy the label?

[kensgiftshop]

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@pop-aaro wrote:

But there is no way to upload tracking information if I buy the label?

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If you buy a label and send it to the buyer, all you need to do is upload the tracking number.

[pop-aaro]

Am I supposed to mail it? For my understanding this all only applies with the USA and all international sales are on their own.

[jonathanbrightlight]

Adding the tracking number is the same thing as "uploading the tracking data", if you're using a carrier that integrates with eBay.

[kensgiftshop]

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@pop-aaro wrote:

Am I supposed to mail it? For my understanding this all only applies with the USA and all international sales are on their own.

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If you bought the shipping label, either take a photo or screen shot of it and send a copy to the buyer through the return case.

Be sure to upload the tracking in the return case.