Turbo Lister User -- Want to Install on a Different Device

[klassic*kids]

I have been using TL for about 3 years now and I want to install it on a second device.  On the seller board someone gave me a link to install it -- it seemed to have been installing correctly but then just  stopped mid-way.  The incon shows on the desktop but when I click on it something real quickly blips on my screen and then there's nothing.  

It clearly isn't installed correctly and I need some help with this.  Does eBay still have the CS telephone line dedicated to TL?  Or is there staff here that can assit me?

It is imperative that I download this to the second device (a PC) as the old device (an old laptop) is acting wonky and I don't know how much longer it will work for and then I will lose everything being stored on TL.

Please advise what is going wrong here and how I can resolve it.

[dollybeauty]

This is from the eBay Advanced Apps team...


Phone Support (US - 8 AM - 6 PM MST): **To call us, click on the Help & Contact link found at the top of most eBay pages. Click on the Contact Us button at the bottom of the page. Select ‘Selling’ -> ‘Getting Started’ -> ‘Selling Tools’ for issues or concerns related to eBay listing tools that my team can assist you with. Now scroll to the bottom and click Call Us. Ask the customer support agent to transfer you to the Advanced Apps team.**

[klassic*kids]

Thank you.  I will call them Monday morning.