Regards,
tyler@ebay, velvet@ebay , jasmen@ebay
Good evening folks,
I have posted about the Unsold and not relisted file quantity display not being accurate previously and how it is NOT updating when items are Relisted from that folder ... I have also used the Comments link on the Seller Hub Overview page to report the issue but it still persists. Now I need to add another issue and that is explained below:
I had 5 Auctions end about the same time and 2 sold. That meant the Unsold and not Relisted file displayed the value of 3 AND only had 3 of the Unsold items in it. The 2 auctions with bids went to the Awaiting Payment file. I Relisted 2 of the Unsold items but noticed when I used the blue Relist another button I get dumped in to a file that had the 5 original auctions that ended ... 2 of which were sold. THIS can cause accidental Relisted items and of course should NOT function this way. So on the last of 3 that I Relisted I took a series of screen shots so you can see what I am talking about - steps 1 thru 4.
1. Select the "Unsold and not relisted" file on the Listings tile
2. Select the item to be Relisted and Relist it
3. Once Relisted you can click the Blue button to Relist another
4. Unfortunately, I get dumped in file that shows both ended Auctions that Sold and already Relisted unsold items ...
And HOURS after doing this the Unsold and not relisted file STILL shows 3 items in and it is empty. The one way to get that number to change is to scroll down to the the Show more link and then down to the Ended listings > last 90 days and go in there and DELETE everything ... then the number 3 on the Unsold and not relisted file will change to 0 but not always immediately ... there is a lag sometimes for it to update.
This process requires an unacceptable amount of maintenance just to make sure things don't accidentally get Relisted (as duplicates) or Deleted (which happened 2 weeks ago, I cleaned out the last 90 day file and 4 items were there that were not Relisted yet.)
Regards,
Mr. L
@eunster1313 wrote:
@eunster1313 ... my list of things that have not been fixed is longer then the one for fixed issues ... the most disappointing part of this, and not just the things on my list, is that issues just keep going on and going without resolution. That means they are either incapable of doing the programming or they simply do not care or do not want to invest the time, money and effort into resolving things.
Thanks for sending this over @mr_lincoln sorry to hear you're having to take so many additional steps! Is this happening on different browsers too or just this one? I just want to make sure it's not a cache and cookie thing before getting it to the tech team. Thanks in advance!
jasmen@ebay wrote:Thanks for sending this over @mr_lincoln sorry to hear you're having to take so many additional steps! Is this happening on different browsers too or just this one? I just want to make sure it's not a cache and cookie thing before getting it to the tech team. Thanks in advance!
jasmen@ebay Will try that when I get a moment ... however, the Unsold display number NOT changing until I delete items in the Last 90 days file further down has been like that for over a year ... and there have been numerous cache clearings since then. That one I have reported through the Comments link too ...
Mr. L
jasmen@ebay wrote:Thanks for sending this over @mr_lincoln sorry to hear you're having to take so many additional steps! Is this happening on different browsers too or just this one? I just want to make sure it's not a cache and cookie thing before getting it to the tech team. Thanks in advance!
Hey jasmen@ebay ,
This is happening on FireFox and Edge ...
Mr. L
Thanks for checking @mr_lincoln I'll get this reported. In the meantime can you try Chrome to see if it does the same thing?
jasmen@ebay wrote:Thanks for checking @mr_lincoln I'll get this reported. In the meantime can you try Chrome to see if it does the same thing?
Hi jasmen@ebay ,
Unfortunately I am not a fan of Chrome and that suggestion has been given before so at this point I would simply have to tell your IT folks the following: I have two browsers that many members use and they need to write proper code for them OR provide an exact list of settings for those browsers to work properly.
Years ago I only needed one browser for everything I did which included a number of Government web sites ... that was true until I started Selling on eBay ... then they stopped supporting I.E. (as did other companies) so I added FireFox and late last year Edge ... I or other members should not have to have several browsers to use the eBay platform ...
Please know Jasmen, my reply here is directed to the IT folks not you ...
Regards,
Mr. L
