Our website creates an inventory CSV file several times a day of our inventory to sync with eBay (so we don't sell something we don't have). We have about 3,000 items. It's very simple. Looks like this:
#INFO Version=1.0.0 Template= eBay-active-revise-price-quantity-download_US
Action Item number Available quantity Relationship Custom label (SKU) Start price
Revise 1234567891 4 UNITA 29.95
Revise 1234567892 0 UNITB 29.95
etc
Has worked great since we started half a year ago. Use it several times a day. Today I went to upload the file and it said 120 items failed. I went to look at the download report, and more 2,000 failed (where'd they get 120??) like this (shortened the ends for readability):
Line Number Action Status ErrorCode ErrorMessage WarningCode WarningMessage
2 Revise Warning 21919456 Warning - Seller has opted into business policies. Please use policy IDs rather than legacy fields for Shipping, Payments or Returns or new policies may be automatically created seller's behalf.
3 Revise Warning 21919456 Warning - Seller has opted into business policies. Please use policy IDs rather than legacy fields for Shipping, Payments or Returns or new policies may be automatically created seller's behalf.
4 Revise Success 123456789
5 Revise Success 123456788
I contacted support and they said I needed to include all the business policies with the CSV request. When I asked when this started or how come the documentation doesn't say that, she said it must be a bug. Not the most comforting response.
Anybody else experiencing this? Did I miss an update?
jonathanbrightlight Volunteer Community Mentor
