Update: The csr who assisted me with this issue later came back to the phone and told me that I should expect to see the fees based on the total amount paid by the customer, including taxes and shipping, from now on, and that Ebay was calculating it this way because they are now giving even more exposure for our items. I asked why there was no announcement of this, and she couldn't tell me. She said that Ebay sent out emails to everyone, but she checked, and they had somehow missed sending it to me - that's why they had decided to refund me the fees since I had not been made aware.
This all seems very strange and suspicious to me. I mean, if I wanted to pay more for more exposure I could simply increase the percentage, right? But Ebay is forcing me to pay for more exposure (although I have no way of knowing if I really am getting more exposure).
So if I sell a somewhat heavy item for $12, and the shipping is $16, I'm going to be paying a higher promotional listing fee on the shipping than on the actual item!!!
Anyone have any info on this?
