Negative feedback

[razorbuc.47]

Sold a $5 sports card. Shipped PWE to Canada. Buyer was aware of shipping method. Exactly 30 days after shipping I get a negative feedback that buyer did not receive card. I contacted buyer and immediately refunded on my own initiative. Buyer would not listen to  any talk of removing or revising his negative comment. I opened a "remove comment" claim on ebay but was completed as "unable to remove for technical reasons". Is there any recourse left? Thank you

[donsdetour · Accepted solution]

Best just to leave it be: do not respond to it.

Don't forget to put the user on your blocked bidders list.

Just keep on making folks happy with your sales.

[threelittlelambs]

There is nothing else you can do to remove it, but personally I would reply with a simple, professional, unemotional comment, something like: Buyer never contacted me to let me know, full refund issued.

[*temu*]

@razorbuc.47 Yes, you can easily remove the negative feedback if the item is already delivered to the customer, especially if the tracking details are updated properly. There are a few steps that you can try to remove this.

1. First of all, you can send the buyer a feedback revision request. Do this once you have addressed all the issues. The buyer has 10 days to respond to the request so be patient.

2. If the buyer never revised the feedback, please go to this link ebay.co.uk/sellerhelp/feedback and send a request to eBay. (In the dialogue box please explain your situation fully so that eBay can easily clarify what happened. Also please see the attached screenshot and get an idea about how to structure your writing)

3. eBay will reply to your email and ask for additional details like a copy of the postal receipt that indicates the buyer's delivery address. Respond to any requests for further information or documentation as soon as you can - before the stated deadline. (The sooner, the better)

[threelittlelambs]

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@*temu* wrote:

@razorbuc.47 Yes, you can easily remove the negative feedback if the item is already delivered to the customer, especially if the tracking details are updated properly. There are a few steps that you can try to remove this.

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I think you missed a lot of information in the original post.

1) it was sent in a PWE (plain white envelope) from US to Canada so no tracking or proof of delivery.

2) OP already asked and buyer says he will not remove or revise his feedback.

[albertabrightalberta]

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@razorbuc.47 wrote:

Shipped PWE to Canada. Buyer was aware of shipping method. 

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Do you know that the buyer knew what "PWE" means? I didn't know and had to look it up.

If PWE (plain white envelope) doesn't include tracking, any buyers can claim non-receipt and you'll lose the case every time. 

[calv8035]

Exactly how I feel about it. I recently sent out item in a PWE but contacted buyer prior to sending, asked if they would like tracking and insurance added for additional cost and advised I would not mail until I received their response. I have no idea if this would make an iota of difference to ebay policy but it literally puts the buyer in a position of accepting responsibility should it "not arrive". You would think.

[buyselljack2016]

All I can say is .............................WRONG

[threelittlelambs]

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@calv8035 wrote:

Exactly how I feel about it. I recently sent out item in a PWE but contacted buyer prior to sending, asked if they would like tracking and insurance added for additional cost and advised I would not mail until I received their response. I have no idea if this would make an iota of difference to ebay policy but it literally puts the buyer in a position of accepting responsibility should it "not arrive". You would think.

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Whether you have tracking or not, if it doesn’t arrive the buyer is certainly not responsible.