11-27-2018 11:50 AM
Tried to print shipping label from mobile app twice. Both times a pop up message says I need to sign ebay selling agreement from my laptop. Cannot find this agreement on ebay from my laptop.
Then it says that I can print shipping labels from the mobile app after I print my first shipping label from my laptop. Printed my first label from my laptop and still cannot print a label from my phone app. Got the same message.
Ebay customer service says that their moblie app is still being developed and to use my laptop to print labels "for now". Was even put on hold while customer service rep checked with a supervisor. Came back with the same answer about the mobile app still being developed to provide more functionality and to use my laptop to print labels.
What a worthless answer!
1. Don't give me the option to print a label on the mobile app if I can't do it.
2. Don't give me a message that I need to sign an agreement and I cannot find it.
3. Don't tell me that I can print labels from my mobile app after I print my first label from my laptop when I can't.
4. Don't let customer service tell me that the mobile app is "still in the process" of having all functions available.
Does anyone else have this problem?
Has anyone received a solution from Ebay? Or still stuck with using your laptop/desktop to print labels?
Please help... Thanks!
11-27-2018 08:21 PM
The steps to sign the billing agreement are as follows:
The above is courtesy of Trinton @ eBay.
This will allow you to 'sign' the billing agreement. It does not work from the mobile app. It may work from your mobile device, using the desktop site (below)...
You can use your device's browser to access eBay, just like a desktop.
Tap your device's browser icon, tap the url (address) line, the type in ebay.com/
Enlarge the page, and Tap Sign in, once you are signed in,
You are now able to use the full functions of the eBay pages.
Courtesy of Quiltgeek.
11-27-2018 10:05 PM
Thank you for all the information. I know I've done most of the instructions you posted with my laptop using the chrome browser. I printed two labels and paid for postage through eBay on both of the labels. I would think I've signed up for the agreement since I have done this. But I will review all the steps that you mentioned and make another post with the results. Thanks again for all that info!
FYI... There are several other posts from others that have run across the same problem that I am having. And I have not found answers on their posts. I'm sure some of them would have benefited from your reply to my post. Thanks again for your time!
12-12-2018 07:24 AM
12-12-2018 07:26 AM
I was having the same issue but follwed the directions given in one of the replies and it took care of the problem. This is what frustrates me wit ebay, simple tasks that seem to be "hidden" where you are forced to hunt down the solution. Aint nobody got time for that!
Welcome to the Seller Tools board! You can chat with other members about seller tools and best practices in using them.
Tools related questions? Learn more about:
Videos: