Listings not ending once sold

[lovedagaintreasures]

Hello, hopefully someone can help me with this because it's driving me crazy. All of my single-item listings are staying active even after they have sold. I do have the "Listings stay active when you're out of stock" feature enabled, but I was under the impression this was only for multi-quantity listings.  This is what shows up on eBay under "Multi-quantity listings" 

Your bulk listing will be shown to buyers until you've sold all your items. When the quantity runs out, the listing will end.

However, if you regularly restock that item, you can use our out-of-stock option to hide your listing from search results until you refill the quantity.

Here's how to enable the out-of-stock option:

1. Go to Selling preferences.
2. Scroll down to Multi-quantity listings and select the toggle beside Listings stay active when you're out of stock.

When you set up the out-of-stock option, the following will happen: 

• All of your existing and future bulk listings use the out-of-stock option until you disable it

Am I doing something wrong? The majority of what I sell are only single items, I only have a couple listings with multiple available. I know I can manually go in and end the listings and they only show active to me, but if this is something I could fix myself that would be great. Any help would be greatly appreciated, thank you!

[monica-sells]

They are not really active. If you look at the listing, there is no way to Buy It.......

And...I believe they are "invisible" to the general public...only visible if you have the direct item number....

I can show you examples of my own if you need to see for yourself...but I think you already know this...

I also don't believe you can do it for individual listings....I think it is a global setting

[powell-memorabilia]

With the OOS option, even quantity of one listings remain active after selling.

[kensgiftshop]

If you have the OOS option turned on, all your sold listings will stay active.

I think they'll stay active for 3 months, then they'll be removed or you can end the listings.

[shipscript · Accepted solution]

@lovedagaintreasures 

The Out of Stock feature is an account-level setting that will be applied to all of your Buy-it-now listings, not just "bulk" listings with multiple quantities (the documentation is misleading).  Of course, this feature may not make sense for one-of-a-kind used items, but there is no way to manage listings individually, so it's all or nothing, as @powell-memorabilia reported. I believe that is the main issue you are presenting.

Once your listing is Out of stock, the item will remain in your Active list for six months (my testing a couple of years ago found the grace period to be 6 calendar months, ~182 days, not the 180 days in the documentation). Nonetheless, as @monica-sells has stated, there is no way to purchase the item or make an offer (those buttons are missing), and it will not appear in search. The listing can only be found if a buyer has the item number or had it saved in a watch list.

One really nice benefit of the Out of stock feature for single items is that if the sale falls through, the listing can be revived without losing any watchers.  The downside is that as long as it remains in your active list, it will consume insertions at every monthly renewal.  I like to give the sold item enough time for the sale to stick, and then end it if I don't think I'll have that type of item again. As @kensgiftshop mentioned, you can end the individual items or let eBay remove them after the grace period expires.

[lovedagaintreasures]

 I want to say thank you to everyone who took the time to reply to my post.  Looks like this is just the way it is and I will work with what I've got. Thanks again, hope everyone has a great weekend! 

[ryanrobyn]

This happens to me too not only for multiple listings but for regular one of a kind sales. Ghost listings provide Ebay the ability to cause sellers defects for canceling sales and increasing fees. A Big Rip Off.