02-09-2019 05:56 PM
Had had a buyer try to send me an attachment of the USPS slip that was given to them asking for additional payment to redeliver the package. I asked them to try to send it again, yet no images appear in either ebay messages or the personal email preview. I see the paperclip icon next to both ebay messages but there aren't any actual images there. I've tried disabling adblock and using a different browser but neither helped.
How do I fix this?
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02-10-2019 10:03 AM
When you view the message there are no image thumbnails in the message?
The paperclip symbol indicates that the message logic thinks that message has attachments - whether my theory is correct that they are and the gallery display of them is failing, or that a flag indicating attachments got set but there really is no attachment content is the crux of the biscuit.
eBay uses an overly complex JavaScript image gallery mechanism, that may be what is failing for whatever reason. What you can do is look for the image links in the page source, and open them manually if they are there. If image(s) were actually attached there should be a link to a thumbnail image and the full size image for each attachment in the message.
(The keyboard shortcuts used above can also be performed using right click context menu or browser edit menu commands like "select all", "copy", "paste", "find", "find next", "save link as", etc)
If that search procedure is beyond your comfort level, you can send me the source, and I'll look at it and see if there are any attachments lost in there.
Perform the first 3 steps above, save that source in Notepad as msgsrc.txt, and PM me for further instructions to email it to me as an attachment.
Alternatively instead of saving it as a text file you could PM it to me by pasting it in a codebox in a private message (the </> symbol on the message editor menu), but that source will likely be more than 70k in size, the forum character limit is 60k characters per message, so unless you break it into 2 sub-60k character private messages it won't fly.
02-10-2019 10:03 AM
When you view the message there are no image thumbnails in the message?
The paperclip symbol indicates that the message logic thinks that message has attachments - whether my theory is correct that they are and the gallery display of them is failing, or that a flag indicating attachments got set but there really is no attachment content is the crux of the biscuit.
eBay uses an overly complex JavaScript image gallery mechanism, that may be what is failing for whatever reason. What you can do is look for the image links in the page source, and open them manually if they are there. If image(s) were actually attached there should be a link to a thumbnail image and the full size image for each attachment in the message.
(The keyboard shortcuts used above can also be performed using right click context menu or browser edit menu commands like "select all", "copy", "paste", "find", "find next", "save link as", etc)
If that search procedure is beyond your comfort level, you can send me the source, and I'll look at it and see if there are any attachments lost in there.
Perform the first 3 steps above, save that source in Notepad as msgsrc.txt, and PM me for further instructions to email it to me as an attachment.
Alternatively instead of saving it as a text file you could PM it to me by pasting it in a codebox in a private message (the </> symbol on the message editor menu), but that source will likely be more than 70k in size, the forum character limit is 60k characters per message, so unless you break it into 2 sub-60k character private messages it won't fly.
02-11-2019 11:38 AM - edited 02-11-2019 11:39 AM
Go to your eBay account settings under "Communication Preferences" and make sure that your email messages from eBay are set to "HTML" and not to "Text only".
Both sender and recipient must have HTML selected in order to send and receive photos in messages. However, if those settings are not correct, eBay usually issues a warning, or hides the attachment option, during message creation.
Since I have not tested this feature in several years, it's worth verifying here.
02-11-2019 12:08 PM
02-11-2019 03:30 PM
02-14-2019 11:40 AM
02-14-2019 12:01 PM
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