How to get eBay customer service by someone in U.S.???

[amandasellsstuff2u]

I'm very frustrated.  I have had customer service call me back twice - both from some overseas service center.  They don't understand and/or try to resolve issues - they only read some canned wording they are given.  Is there any way to get someone in the U.S. anymore?

[bettybakebake]

You want the truth??   uh  NO.  The machine that is eBay has spoken and mere mortals can do nothing nor explain why anything is being done.

[fab_finds4u]

You are better off contacting eBay  on Twitter or Facebook. 

https://mobile.twitter.com/askebay

https://m.facebook.com/eBayForBusiness/ 

[shipscript]

@amandasellsstuff2u 

First, be sure the callback request is from a eBay help page related to your question, as that is supposed to connect to an appropriately trained agent.

If the agent is unable to help, requesting another callback can often get a better agent. Or you might ask for a supervisor. As far as I can tell, the supervisors for the US site are in the US. If you were to ask for a supervisor, the agent would need to put in a separate call to a US supervisor and hold in that queue until one is available, and that could only occur during normal US working hours, so agents will sometimes say that is not possible or may seem to drop the call while in the queue for a supervisor, particularly if wait times are too long.  Calling in the morning, US time, would make it easier to reach a supervisor in Utah.

For members who do not have phone access to eBay customer service, or who have communication difficulties, these social media pages are manned by eBay employees:
https://twitter.com/askebay
https://www.facebook.com/eBay/

[wnccherokeetrader]

Actually Ebay has made it harder for customer service to be contacted to the point that they have take the phone number and the "Have ebay call you" off of their pages....its becoming increasingly frustraiting.

[shipscript]

@wnccherokeetrader 

To reach customer service this year:

1. Find a help page that is related to your issue (I use the search bar on the help home page). Find a page that is topic-specific and is not a page containing other branching options.
2. Scroll to the bottom of the related page and click the "contact us" button.
3. When chat opens, type "agent" into the chat.
4. The bot will respond with either a callback or human chat option, or both.
5. If choosing a callback, make sure that call-blocking is not present on your phone. 

[monster-deals]

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@amandasellsstuff2u wrote:

Is there any way to get someone in the U.S. anymore?

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Get an anchor store. 

If you are selling more than $100 a day it is worth the price.

[motts40]

We are currently having an issue with a fraudulent buyer. The buyer paid for return shipping but had it addressed to a different name and address but same city and state.  The reason why we know it was addressed to someone different is the post office stated that it was. They closed the return a day early even though they said they would extend the period five days. Ebay actually suspended the buyers account a few days after we contacted them due to suspicious activity but they still wont give us our money. Feels like we are going around in circles trying to explain the situation to a different agent and they don't seem to understand what we are saying to them. The just look at the generic tracking and say it was delivered but wont put two and two together.  they block the buyer for fraud and we keep telling them we just experienced fraud from the buyer but all they do is thank us for the years of business but don't solve our problem. They are charging more and giving us less for service. Thanks Ebay. 

[shipscript]

@motts40 

This is called the tracking number scam. Get a letter from your post office that states the package was not addressed to you (it was probably sent to a business in your zip). You may also find that the postage was for an item too small and too lightweight for your item, so get that postage detail as well.

Open an appeal and upload your letter. Mention the tracking number scam.

[kh-laura]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.