How do I enable COMBINED SHIPPING , it's not happening - ?

[timestreasuresllc]

I'm in Managed Payments using Seller Hub and can't find where to tell eBay to combine shipping.  It worked previously but in this round of sales, I had THREE auction buyers buy two items each and NONE were combined.  Is this a glitch?  But I can't find anywhere (used to be in "Seller Preferences") to TELL eBay to use combined shipping.  THANK YOU, help is GREATLY APPRECIATED. 

[ea_mram_ovb2tkiopy]

this is not good you cannot even ask question

[12345jamesstamps]

As a seller you don't want to combine...or rather send an invoice...eBay usually does that for auctions.

Every time you send an invoice it will take another day of the 4 days to cancel the auctions for non-payment.

Buyers can just pay and you can just do a combined shipping refund. Some new combined shipping of some sort has been a problem for me as well. I had to refund 3 buyers combine shipping due to the problem.

[ebooksdiva]

To set up combined payments you need to go to your Account settings. Once there you can click on Shipping Preferences. Then find combined payments.

[ebooksdiva]

@ea_mram_ovb2tkiopy 

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@ea_mram_ovb2tkiopy wrote:

this is not good you cannot even ask question

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You haven't asked a question. 
But when you do you should create your own thread to avoid confusion. 

[shipscript · Accepted solution]

@timestreasuresllc 

When you turn on "Accept combined payments", the buyer will be able to request a combined invoice from the cart, prior to paying.  As stated, the 4-day countdown for filing an unpaid item cancellation begins when an invoice is sent, and starts over again if a followup invoice is sent. 

However, if you already had this working, then you may be dealing with eBay's autopay requirement for bidding. That features was being tested for 6 months, and then it went away.  Perhaps some artifact, or a new test, is enabled on your account.

If your buyers have already paid, or are unable to request a combined invoice, you can certainly refund the shipping overpayment after you ship.

[timestreasuresllc]

Thank you so much.  A long time ago I was able to find and set up combined payments. I have trouble getting around in Seller Hub.  THANK YOU !!!!

[timestreasuresllc]

Thank you - it is strange that just today suddenly this happened with 3 buyers.  Always worked before ! I never thought about autopay ... what I did today was just use the same tracking number for both items, combined the items, and sent a refund for postage overpayment.  Such a lot of UNNECESSARY work !! I think I will ask at least one of the buyers what he's doing - ! If he's not asking for combine, maybe paying immediately - so that is a problem. 

[timestreasuresllc]

I am not a large or frequent enough seller to notice testing.  It's suspicious!  I DID finally get to where I needed to tell eBay combined shipping and it is already done - and it's been working fine until today - I checked (after I finally found the setting ) and it is enabled; just like always .