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When you add photos through File Exchange, you must provide the URL of an externally hosted online photo (from your own website, webspace, or picture hosting service). Your hosting source should provide a secure https protocol in the URL. Currently, you can get away with uploading images over the older http protocol, but there is a caveat I will explain.
https://example.com/image1.jpg|https://example.com/image2.jpg
During the upload process, eBay will fetch the images from the hosting site and will rehost them on eBay. At that point, they become EPS hosted photos.
If the image hosting server can not deliver all the images within a reasonably quick period, eBay will not keep trying, and those photos will simply use the original URL for the listing. If that occurs, the original external server will be delivering the images to the eBay listing and the zoom feature will not be available. Additionally, this is where the https protocol is mandatory and where you might see a problem if the externally-hosted photo protocol (http) does not match eBay's page protocol (https).
Incomplete photo uploads will usually occur if your server is overloaded because the batch is too large and/or has too many images that are very large. The problem can often be resolved by uploading smaller batches and/or resizing and compressing photos ahead of time.
If an upload results in eBay displaying some photos directly from the original server, those can be resubmitted to eBay for another try. However, the image names must be changed a tad or File Exchange will not consider them new images. The easiest way to change the URL is to add ? to the end, which has no adverse affect on most image requests:
https://example.com/image1.jpg?
If any in that batch fail, then drop the ? and you'll again have a different image name that doesn't match the prior upload. It is important to remove all the external hosting and get all your images to transload to eBay so that eBay can provide all the image features that are necessary for destop and mobile viewing.
It is possible, but unwise, to actually upload an EPS photo that is already hosted somewhere else on eBay. If you do so, eBay will not rehost that photo or assign a new image name. Instead, eBay will use the original image name, and if the original listing linked to that image ends, the EPS photo in your listing will purge 90 days after the original listing ends. So re-submitting existing EPS photo URLs is not a good idea.
Finally, the comment about mixing hosting sources is becoming less relevant.
This statement is erroneous:
"self-hosted, or hosted by a third party, but not both."
It was probably supposed to say that images could be third-party hosted or eBay hosted, but not both.
Or perhaps it was referring to the older one-picture external hosting vs the newer multi-picture external hosting.
There are tool dependencies involved that relate to the older "self-hosting" (only one photo transload allowed) versus the newer "web hosted" (multiple photo transloads allowed) uploaders, and some dependency on whether transloading was successful. As it relates to File Exchange, last year I had a listing where all but one photo transloaded, and thus I had a mix of EPS and non-EPS photos display within one listing, which was previously considered not possible.
When you add photos through File Exchange, you must provide the URL of an externally hosted online photo (from your own website, webspace, or picture hosting service). Your hosting source should provide a secure https protocol in the URL. Currently, you can get away with uploading images over the older http protocol, but there is a caveat I will explain.
https://example.com/image1.jpg|https://example.com/image2.jpg
During the upload process, eBay will fetch the images from the hosting site and will rehost them on eBay. At that point, they become EPS hosted photos.
If the image hosting server can not deliver all the images within a reasonably quick period, eBay will not keep trying, and those photos will simply use the original URL for the listing. If that occurs, the original external server will be delivering the images to the eBay listing and the zoom feature will not be available. Additionally, this is where the https protocol is mandatory and where you might see a problem if the externally-hosted photo protocol (http) does not match eBay's page protocol (https).
Incomplete photo uploads will usually occur if your server is overloaded because the batch is too large and/or has too many images that are very large. The problem can often be resolved by uploading smaller batches and/or resizing and compressing photos ahead of time.
If an upload results in eBay displaying some photos directly from the original server, those can be resubmitted to eBay for another try. However, the image names must be changed a tad or File Exchange will not consider them new images. The easiest way to change the URL is to add ? to the end, which has no adverse affect on most image requests:
https://example.com/image1.jpg?
If any in that batch fail, then drop the ? and you'll again have a different image name that doesn't match the prior upload. It is important to remove all the external hosting and get all your images to transload to eBay so that eBay can provide all the image features that are necessary for destop and mobile viewing.
It is possible, but unwise, to actually upload an EPS photo that is already hosted somewhere else on eBay. If you do so, eBay will not rehost that photo or assign a new image name. Instead, eBay will use the original image name, and if the original listing linked to that image ends, the EPS photo in your listing will purge 90 days after the original listing ends. So re-submitting existing EPS photo URLs is not a good idea.
Finally, the comment about mixing hosting sources is becoming less relevant.
This statement is erroneous:
"self-hosted, or hosted by a third party, but not both."
It was probably supposed to say that images could be third-party hosted or eBay hosted, but not both.
Or perhaps it was referring to the older one-picture external hosting vs the newer multi-picture external hosting.
There are tool dependencies involved that relate to the older "self-hosting" (only one photo transload allowed) versus the newer "web hosted" (multiple photo transloads allowed) uploaders, and some dependency on whether transloading was successful. As it relates to File Exchange, last year I had a listing where all but one photo transloaded, and thus I had a mix of EPS and non-EPS photos display within one listing, which was previously considered not possible.
The image renaming issue is only on a per-listing basis when you try to revise the photos in that listing. It's a revision issue where File Exchange will not attempt to again upload an image of the same name that has already been uploaded to that listing. So when trying to again upload photos to your own listing, where you want a different outcome, the photo URL should not look like the URL previously uploaded. It doesn't matter if others use the same photos or even if you use the same photos for different listings.
If File Exchange rejected your upload, there will be an explanation in the "Upload Results Report". That report will explain any errors.
I see now that you have another discussion on the knowledge base Q&A forum, and @dollybeauty is addressing the FE errors over there.
Don't worry about the concurrent threads, it happens. @dollybeauty will help you with the CSV structure and I'll help with the image issues.
I don't think images are an issue in your upload. The fact that you didn't even get a report indicates the problem is linefeeds in your CSV file, possibly in your description text. If you copied any headings from eBay File Exchange documentation, it has been my experience that copying headers or attributes from their document will introduce a line break at the end of the copied field. I think it's just the nature of copying from a PDF.
