File Exchange missing item titles after opening store

[thic1183]

I did a File Exchange Download today and the descriptions are missing after the first few. The missing ones correlate with the date I opened my store. Does anyone know of a fix for this or is it a bug on Ebay's end?

[dollybeauty]

Your image of the file is heavily edited (I can appreciate you not wanting to post sensitive info). Is it possible you may  have deleted the titles?

Have you tried to dowwnload the file more than once?

You can email the AdvancedApps team, from your registered email account, at turbodata@ebay.com. Remember to include your userid, the download reference number of that file and as complete of a description as possible.

Or....This is from the eBay Advanced Apps team...

Phone Support (US - 8 AM - 6 PM MST): **To call us, click on the Help & Contact link found at the top of most eBay pages. Click on the Contact Us button at the bottom of the page. Select ‘Selling’ -> ‘Getting Started’ -> ‘Selling Tools’ for issues or concerns related to eBay listing tools that my team can assist you with. Now scroll to the bottom and click Call Us. Ask the customer support agent to transfer you to the Advanced Apps team.**