Ebay Customer Service Joke

[block20sales]

Several times in the last few months, I have had reason to contact eBay for advice or assistance with an issue and am not able to get past the phone tree nazis. I get a code that I am never allowed to enter and no matter what the issue, I get the "look online" canned response. We pay over $300 PER MONTH for a HUMAN representative but are never ALLOWED to utilize. WTELF??! I am sick to death of businesses using efficiency as an excuse to not be held accountable to their customers! Is this common to everyone or did I miss some secret access memo??

[4pawsup*]

There are posters here that say ebay customer service on facebook is very good at helping sellers and buyers. Give that a try.

[klhmdg]

CS has been known to not be effective at all even if you get one.

They tend to tell you what you want to hear. 

I have never heard of paying to get a live person for CS.

Where is this option? I may recommend it to others who have complicated issues.

There are many here who can help if you want to post here.

[block20sales]

They pay for an Anchor Store subscription which is supposed to  provide "dedicated customer support." Now we can't even get past the phone tree.

[soh.maryl]

Many of the issues on eBay can be resolved without actually needing to speak with anyone.

Why not return here and detail your issue?  

[evelyb30]

It used to be that paying for an Anchor store got you actual customer service with a real phone number to talk to a live human who actually could help.   Maybe "used to be" is the operative term now?   Bringing the problem here first: idea seconded.   It's all just users here, but often someone knows something. 

[greatmidwestcoin]

I would agree. I just got off the phone with a supervisor in Trust and Safety for the third time.  They are a joke. As some have suggested, I will try Facebook contact in the future even though I don't do FB.  And a word to the wise, don't report listings. When you do you will get several of yours pulled for no valid reason. This is happening to me again. Each listing pulled was cleared as T&S should not have pulled it. What a waste of time.

[shipscript]

@block20sales  

Most questions can be answered by the buyers and sellers who have far more experience than the agents and who regularly help on the forums.

Some sellers have "concierge" service with quick access to customer service. 

For the rest of us, the fastest way to get to a human is to locate a help page that is related to the question, in order to reach a knowledgeable agent. I start with the help home page and type a few key words to locate a relevant page. The help page should be a "leaf" page — a page that discusses one topic, rather than a page with an index of topics.

Scroll to the bottom of that help page, click the "contact us" button, and type "agent" into the automated chat that opens. On some topics, you my need to scroll through a list of topics in the chatbot window to get to a "more" option or an "agent" option before typing is allowed.  I found that, to discuss an anomalous situation with a purchased item, I had to click "not about this item" to avoid the loop. 

Once you break the "agent" barrier, you will be shown a callback option or human chat option. 

The Trust & Safety team usually has fewer hurdles, but they deal only with site and account security issues.