11-04-2023 10:30 AM
I dont know how to tag anyone at EBay who would look into this, help from the community would be useful, but this is possibly the worst and most ineffective change to the listings view.. I am talking about promotions (NOT promoted listings) and I'm not talking about sale discounts...I will explain:
1- When you look at a listing thumbnail, there USED to be a banner or script showing your promotion (Usually a BOGO special, or an extra discount off the entire purchase, or free shipping etc)
Now, you can see the strikethrough if there is a DISCOUNT, but a while ago EBay changed something and eliminated the strikethrough of the item's price & any script showing any promotions.
Luckily, enough people must have complained because they brought back the strikethrough on discounts, but never brought back showing any promotions. (Not Promoted Listings)
2- Instead, it was only visible once you clicked on a listing, and it was located next to the price.
This was a terrible move, as a buyer only knows about a promo IF they clicked on the listing then subsequently the item description...
3- NOW, as of a few days ago, the view has been changed AGAIN, and your PROMOTION is now buried BELOW the description and intermingled with the 5 other lines of various promoted listings and recommendations.
THIS IS COMPLETELY USELESS!!!
For years I have offered a BOGO promotion that was a great deal for customers and increased my sales every time I ran the promo.
Now my promo has been used 2 times in the last 2 months, and I dont know if anyone is paying attention..
EBAY PLEASE CHANGE THIS, WHAT IS THE POINT OF OFFERING A PROMOTION IF CUSTOMERS HAVE NO IDEA ITS BEING OFFERED??? SERIOUSLY??
A promotions' details should be visible from the thumbnail of the listing like it used to be.
Please change this..
11-04-2023 10:36 AM - edited 11-04-2023 10:40 AM
I can tag
Is this change to how seller promotions are going to be shown to the buyer? Or is it a glitch?
Seller promotions are being shown towards the bottom of listings.
11-04-2023 10:41 AM
11-04-2023 11:12 AM
You might also post here: https://community.ebay.com/t5/Report-eBay-Technical-Issues/bd-p/technicalissues-db
11-06-2023 06:53 AM
@ebooksdiva wrote:
I can tag
Is this change to how seller promotions are going to be shown to the buyer? Or is it a glitch?
Seller promotions are being shown towards the bottom of listings.
Hey @ebooksdiva thanks for the tag. I have passed this info to our developers and I'll let you know of any updates I receive.
11-06-2023 07:13 AM
For what it's worth kyle@ebay , I've seen numerous complaints over the past week. As they roll out testing of the new listing views to more users, a lot of sellers are picking up that the promo banner that used to be above photos has been removed.
It still resides under seller info (under the description) as it always has, but that's not as effective.
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