Cannot Open Messages

[jhodge5454]

I know I need tech support but I  don't know how to get  to that group..    So   this  is  my last hope   to get help.   I have not  been able to open my messages.  All I get  is a blue  splash screen and an AI icon.    

How can I get help?  

ebay screen 

[eburtonlab]

@jhodge5454 

Try another browser to rule out a browser issue.

Try restarting your device to see if that makes a difference.

If you have eBay messages from members forwarded to your email, try reading and responding directly to the email messages you receive.