App update changes defaults and other selling details

[fromtime]

Ever since the app updated, if I use the app to add a photo, change a price, etc., it automatically changes my listing without my consent on other details. For example, it changes my return policy from 30 days to 14, unchecks "require immediate payment with Buy it Now", adds "allow buyers to make an offer" & at what price to reject said offer, among others. It has made the process of posting take twice as long b/c I cannot easily take photos or change prices through the app without going back to the computer to fix the listing. And the photo part of the app is much slower to take and edit photos. I have followed all of the recommendations on eBay and it won't change. I've reported it 4 times via phone. How long will it take to fix this?

[dollybeauty]

@fromtime

Questions about the various apps that are available, are best answered in the Discussion boards. There is a board for iOS (Apple) and another for Android.

Above, click on Discussions, then click on the group your device fits into, or click on a direct link below.

http://www.ebay.com/ios

http://www.ebay.com/android

These boards do have eBay associates who are monitoring the posts.

You can help them answer your questions by adding to your post,

1) the device,
2) the OS version your device is using, and
3) the version of the App you are having difficulty with.

The more info you can relay, the better they can help you.