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Hi @ebooksdiva! The tech team came back saying the Find and Replace option was working like normal. I also just tried to use it with my own account and didn't run into issues. Are you still experiencing problems with it?
If so, they say they'll need an item number, screen shot of the error, and the URL for the error window. If you're okay sharing that here, be sure to tag me when you follow-up. If not, then let me know and I can send you an email to reply to with it. Thanks!
I find it a daunting task to edit over 2500 listings one at a time. UGH!!
It would be nice if someone can get this fixed it would have taken a few minutes but instead it took HOURS to edit my listings.
Can you help with this please?
Can you help with me with this?
@ebooksdiva wrote:
I find it a daunting task to edit over 2500 listings one at a time. UGH!!
It would be nice if someone can get this fixed it would have taken a few minutes but instead it took HOURS to edit my listings.
Can you help with this please?
Can you help with me with this?
Thanks for the tag @ebooksdiva. I'm in the process of filing a tech ticket and it's requesting the URL for the page you're on that is erroring out. They also need to know the browser you're using. Once I have those from you I'll be able to complete and submit the ticket. Thanks!
@ebooksdiva wrote:
Microsoft Edge browser
Sorry I was away from my computer when I responded earlier.
No worries! Thanks for providing those to me. I've submitted the ticket and I'll let you know what I can find out.
The new version of Find/Replace differs from the old version of BEAR in one critical aspect. The old version allowed HTML entry, while the new version accepts only text entry.
The new Find/Replace will finish without any errors, but nothing will be changed because the tool will not find any matches.
In both old and new, plain text will fail when the description contains hidden HTML. If the text is a single sentence, the editor might successfully find a match if there is no styling within the sentence. But if the text crosses a paragraph boundary or contains styling (or even the entity code for an ampersand or hardspace), the tool will not find a match. Some can get around the problem by using find/replace on smaller bits of text (targeting text that is between HTML codes).
In the old version, at least there was the ability to provide the entire HTML paragraph, and the bulk editor would replace it. That option is gone; and both old and new Find/Replace tools were almost useless without the HTML input. The HTML input feature is what must be restored. I have tried entering the HTML in the "Find" slot, but that won't find a match. I extensively tested this failure over a month ago, and briefly just now to verify it has not changed.
Similar issue last week:
https://community.ebay.com/t5/Ask-a-Mentor/template-creation/m-p/33044048
Until this issue is resolved, I think I will again recommend that sellers with hundreds or thousands of listings look to the Active Content editor for bulk description editing. It can accept (regex) wildcards or can find text within a range (starts with - ends with), so exact matches are not essential; and various parts of the description can be changed in one pass. The editor will make copies of the descriptions, change them in bulk, and save to a spreadsheet (along with a backup copy of the originals). The resulting spreadsheet can be uploaded to eBay through Seller Hub > Reports > Uploads. If anyone needs help with this powerful online tool, please let me know.
Can you point to a listing and call out the sentence you want to change?
I'll look at it to see what the underlying code looks like. Maybe there will be a way to work around it.
You can test whether the bulk find/replace has worked by reviewing the description directly within the bulk editor grid, as changes made in the description popup will be immediately reflected in the grid. That means you can make successive changes if you need to nibble away at find/replace, and then apply the entire editing session as a revision.
Hi @ebooksdiva! The tech team came back saying the Find and Replace option was working like normal. I also just tried to use it with my own account and didn't run into issues. Are you still experiencing problems with it?
If so, they say they'll need an item number, screen shot of the error, and the URL for the error window. If you're okay sharing that here, be sure to tag me when you follow-up. If not, then let me know and I can send you an email to reply to with it. Thanks!
