tried to return item but did not work

[msnyu01]

Hi, I tried to return an item that I recived on september 17 becuase the item did not fit  , but the return requisition was closed by the seller, and I do not know how to retuen the item and get my refund back , and i do not know how to involve ebay, can you guide me

[mtgraves7984]

@msnyu01 

Here are some links that will give the long answer, but they are well worth the read. Especially, the Money Back Guarantee.

eBay Money Back Guarantee policy

Returns, items not received, and refunds for buyers | eBay

Without knowing the reason you cited in your Return request and the seller's Return policy, I have no short answer.

[hotwheelsbum]

Sorry, not to play Devils Advocate here, but not fitting is not a reason for a Return.

Seller not only had SIZE of that Sweatshirt in their listing, but also had very detailed MEASUREMENTS in that listing. 

Seller also went into a detailed description with concerns to Returns. They do not accept Returns. You were denied that Return under a legitimate reason Seller has a right to refuse a return request for, IE, not fitting. 

Resell it yourself. Give it to a friend. Christmas is coming up, give it as a gift. Your deal with ebay AND that Seller is done with. 

[christworks]

I agree 100% with @hotwheelsbum .    The seller rightly closed out your return request. 

You will be able to resale it, and I think you can get more for it than what you paid for it.

[house*of*paws]

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@hotwheelsbum wrote:

Sorry, not to play Devils Advocate here, but not fitting is not a reason for a Return.

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In general, many buyers lose a legitimate return request by choosing 'Doesn't fit' as the reason ... as that reason does NOT necessarily mean a 'remorse' return.

Examples:

• Seller accidentally sent the wrong size ... and the size sent doesn't fit the buyer.  [Newbie buyer didn't think to choose 'Received the wrong item' ... either by not seeing it OR not being aware of the importance of the choice.]
• Garment was mislabeled by the manufacturer ... so a real M could be labelled a L.
• Seller could mistakenly list a Child's garment in the Adult Category ... OR a Womens as a Mens.
• Seller made typo in measurements.

None of the above is a buyer's fault ... and are NOT remorse returns.  I believe it is a serious flaw in the return process that eBay automatically assumes that a buyer can always prevent receiving a 'Doesn't fit' item.

I've read many posts where a buyer lost out on a legitimate refund because of choosing 'Doesn't fit' ... and couldn't rectify the loss because of not using a credit card to pay.

[ryry-jj]

We can only go by what the OP stated, "did not fit".  Had there been other issues, they most certainly would have included them  as most people lead with their strongest point...anything else is just "ya, but..."  they chose the reason and were denied

[hotwheelsbum]

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@house*of*paws wrote:

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@hotwheelsbum wrote:

Sorry, not to play Devils Advocate here, but not fitting is not a reason for a Return.

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In general, many buyers lose a legitimate return request by choosing 'Doesn't fit' as the reason ... as that reason does NOT necessarily mean a 'remorse' return.

Examples:

• Seller accidentally sent the wrong size ... and the size sent doesn't fit the buyer.  [Newbie buyer didn't think to choose 'Received the wrong item' ... either by not seeing it OR not being aware of the importance of the choice.]
• Garment was mislabeled by the manufacturer ... so a real M could be labelled a L.
• Seller could mistakenly list a Child's garment in the Adult Category ... OR a Womens as a Mens.
• Seller made typo in measurements.

None of the above is a buyer's fault ... and are NOT remorse returns.  I believe it is a serious flaw in the return process that eBay automatically assumes that a buyer can always prevent receiving a 'Doesn't fit' item.

I've read many posts where a buyer lost out on a legitimate refund because of choosing 'Doesn't fit' ... and couldn't rectify the loss because of not using a credit card to pay.

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And it's "Buyers" like yourself coming up with ignorance like this why Sellers have HUGE issues with Buyers illegitimately returning items and costing Sellers money. 

Seller put MEASUREMENTS to a T in their listing. How "Off" could a Seller be when it comes to MEASUREMENTS? 8 inches might make a difference in fit, not 1/2 an inch. What Seller would ever make an 8 inch mistake when MEASURING Clothing.

Mislabeled Tag M or L has nothing to do with it. It was a Hooded Sweatshirt sold as a MEN'S Medium,  not a Blouse for a Woman or a Dress Shirt for a man. Buyer here bought a MEN'S Medium as it was listed. We've sold probably 8000 pieces of clothing over the last 10-15 years between ebay, Poshmark, Etsy, and Mercari. Have we ever ran across a manufacturers "mislabeled SIZE tag"? No we have not. 

All the pertinent information to this Sweatshirt was in the listing. No way EBAY put in the wrong category. It was a MEN's MEDIUM Sweatshirt listed in the Men's Category, not stuck over there with all the Child's Clothing.

Sent wrong size? If Seller had 30 of these Hooded Sweatshirts listed, then sending wrong size would have been a possibility. Seller did not. They just had this ONE Hooded Sweatshirt listed, SOLD. 

Have you even seen the Listing yourself? If not, I highly suggest you do before posting all this whimsical nonsense giving this Buyer ways to look at getting over on this Seller.  Seller does NOT offer Free Returns. That would have been a non-issue with Buyer trying to Return Sweatshirt. Buyer bought this Sweatshirt from a Seller that DOES NOT accept Returns. Seller has it all over the Listing that they DO NOT accept Returns. Buyer has admitted that they want to Return Sweatshirt because it does not fit. That is NOT a reason for Seller to even consider accepting their Return. Seller is not accepting their Return request. The deal is over with. Done. Accept that. 

Buyer wants to TRY and BUY, with Returning in mind if it doesn't fit, they need to be Buying from Sellers that take Free Returns, NOT from Sellers who have it all over their listings that they DO NOT accept Returns. 

[kensgiftshop]

If you selected Didn't Fit as the reason for the return, the seller was able to deny the return since they have a No Return policy.

[albertabrightalberta]

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@hotwheelsbum wrote:

Seller not only had SIZE of that Sweatshirt in their listing, but also had very detailed MEASUREMENTS in that listing. 

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@hotwheelsbum wrote:Seller put MEASUREMENTS to a T in their listing. How "Off" could a Seller be when it comes to MEASUREMENTS? 8 inches might make a difference in fit, not 1/2 an inch. What Seller would ever make an 8 inch mistake when MEASURING Clothing.

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You keep referring to a sweatshirt, measurements, description, item specifics, etc. The OP didn't buy a sweatshirt (I don't think). 

@msnyu01 bought water bottle filters from that seller. That listing appears to use an AI description and doesn't give a lot of information on the container it fits. 

I do think "fit" whether for a sweatshirt or the water filters would still be a remorse return though and within the seller's right to refuse the return request. 

My opinion is that the buyer was honest enough to make a remorse return request and it would have been to the seller's benefit to let the buyer return it on his own dime. It wouldn't have cost the seller more than original (free) shipping and the seller probably wouldn't have been negged. JMHO. 

[hotwheelsbum]

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@albertabrightalberta wrote:

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@hotwheelsbum wrote:

Seller not only had SIZE of that Sweatshirt in their listing, but also had very detailed MEASUREMENTS in that listing. 

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@hotwheelsbum wrote:Seller put MEASUREMENTS to a T in their listing. How "Off" could a Seller be when it comes to MEASUREMENTS? 8 inches might make a difference in fit, not 1/2 an inch. What Seller would ever make an 8 inch mistake when MEASURING Clothing.

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You keep referring to a sweatshirt, measurements, description, item specifics, etc. The OP didn't buy a sweatshirt (I don't think). 

Hmmmm....OK. 

Filters were sold on Sep 11. OP rec'd Filters on Sep 17. Virginia Tech Sweatshirt was sold on Sep 17.  That's where I assumed it was the Sweatshirt. But you now see that in the more detailed Feedback that I didn't go 2 more clicks to see. I just looked at September 17th date as OP mentioned. And when you've sold over 8000 pieces of clothing over the years, you AUTOMATICALLY think Clothing when Buyer is whining about not fitting. 

Ooops, my bad. 😃

But, I still stand by my premise that ebay is allowing this Seller to not accept returns, and they are not taking this Return. That's how it should work. That's how ebay used to be. 

Question now is, did Buyer here order wrong Filters THINKING it was the Filters they needed? Looks to me like Seller here sent exactly what Buyer bought, THE Filters they had in the listing. Should Seller have to go through the hassle of correcting Buyers mistake for ordering the wrong filters themselves by dealing with all the hassles a Seller goes through dealing with Returns? No they shouldn't. Maybe next time Buyer should go to a B&M to make sure they get the right filters the first time.