Did you file a case against the seller or just sent them a message asking to return an item? How long ago was the purchase? You are given a 30 day money back guarantee. If the time has gone over the 30 days seller can decline.
If a seller doesn’t respond to a formal ‘return request’ within 3 business days … then the buyer needs to return to the open return request on Day 4 and ask eBay to step in. eBay will handle the rest.
Not enough details in your query. Did you open an item not as described case?
Did you wait 3 days for a response from the seller? On day #4, did you return to the case and request that eBay step in? Have you read the Money Back Guarantee for buyers?
