frustration with return process

[mo826368]

I'm needing to return an item that was not as described.  I first contacted the seller and explained to him why I need to return the item.  In his response, he told me that I could return it through ebay site.  So then I used ebay return site & described once again why I need to return the item...then ebay sent me this message, so it looks like I am being sent around in circles.  What should I do next?  So far no one is helping me! 
Will ebay actually help me if the seller still doesn't help me?  I rarely if ever buy anything from ebay & have never tried to return anything before now.  But right now I'm very frustrated! 

Thanks for letting us know about the problem you had with this transaction. We're here to help.

The seller should respond and let you know what to do next. If you don't hear back or can't work things out, you can ask us to step in and help starting on November 10, 2021.

[ainpie-10 · Accepted solution]

Read the returns process. It’s very simple to return an item.

[monster-deals]

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@mo826368 wrote:

I'm needing to return an item that was not as described.  I first contacted the seller and explained to him why I need to return the item.  In his response, he told me that I could return it through ebay site.  So then I used ebay return site & described once again why I need to return the item...then ebay sent me this message, so it looks like I am being sent around in circles.  What should I do next?  So far no one is helping me! 
Will ebay actually help me if the seller still doesn't help me?  I rarely if ever buy anything from ebay & have never tried to return anything before now.  But right now I'm very frustrated! 

Thanks for letting us know about the problem you had with this transaction. We're here to help.

The seller should respond and let you know what to do next. If you don't hear back or can't work things out, you can ask us to step in and help starting on November 10, 2021.

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This is how it works.

Simple and easy, you aren't going in circles but a straight line.

[1tuna]

you need to check back in a few days and make sure the seller has sent you a return label

actually  November 10 is too long if you ask me

if they did not get you a label you can upgrade it to a claim after a few days

it looks like the seller told you the correct thing