eBay

greenvillesstore · ‎10-04-2023

why is it so hard when a seller does not respond to you after 2 emails as a buyer when an item does not work how hard is it to send back an get a refund.

12345jamesstamps · ‎10-04-2023

Did you give the seller at least 3 days to reply to your email? Excluding Saturdays-Sundays...not business days.

You can open a claim and ask for a refund. No need to email the seller.

mtgraves7984 · ‎10-04-2023

It's super easy. Find the item in your Purchase History and press the big, blue 'Return this item' button. Cite a 'Not as Described' reason (Damaged, Doesn't match description/photos, etc.), confirm and submit your claim.

If the buyer doesn't send you a refund or return shipping label (before refunding), go back to the case and escalate it to eBay when the case timeline allows. You will be made whole. Good luck.

simba6 · ‎10-04-2023

Returns are not as easy in venues like this are not as easy as taking an item back to wally mart. But if you file a case as advised you will get a refund.

monster-deals · ‎10-05-2023

@greenvillesstore wrote:
why is it so hard when a seller does not respond to you after 2 emails as a buyer when an item does not work how hard is it to send back an get a refund.

Huh?

Returns are as simple as pushing a blue button and following instructions.

Why are you using email? ...and why do you think you need to talk to the seller?

soh.maryl · ‎10-05-2023

How is it hard? And did you know that you are NOT required to contact the seller when that happens?

It is NOT hard at all. You just go to the listing drop down, click on "want to return this item" and then use "not as described" as the reason.

Is this the very first time this has happened to you? If so, congratulations since you must be choosing your sellers very wisely.

And, since it seems you are also a seller, have you never had a buyer open an item not as described case? If so, then congratulations would be in order on that front also!