customer lying about return request

[scotchtapeboutique2017]

I have a buyer that did not read the description and thought she was buying some other thing for some reason.

Anyway, she puts in a request claiming not as described.  

It was completely well described.

Is there any way to recoup the return shipping cost since this is the buyer's fault?  I am already irritated that I wasted money on the outgoing shipping/packaging, but I surely don't think I should be penalized twice for this idiot's lack of reading skills (not to mention ebay's lame presentation of products where the description is practically hidden).

Thanks!

[kensgiftshop]

No, just accept the return and provide a shipping label.

When you get it back and refund the buyer, you can report them for abusing the MBG, but won't help you any.

[klavierkonzertk466]

I had a buyer claim my product was not as described. They submitted a refund request. I didn't answer it because I knew my description was spot-on. They awarded him the refund, I appealed--got actual eyes on my description--and won.