Wrong shipping method

[laperlalady]

I purchased 2 items within a few days of each other from the same seller. 

Both had USPS priority shipping and shipping was quite expensive. That is not the issue.  I wanted USPS shipping as we have locked boxes in our development for packages. 

Seller ships the first item FedEx. When I get the tracking, I immediately confirmed the listing stated USPS. I contacted the seller to make sure they would ship the second item via USPS. 

No response.

I wound up taking 4 hours off from work the day order #1 was delivered to accept the package. 

Again, I send another message to the seller with no response. 

Seller then ships order #2 via FedEx!

Another message to the seller with no response. 

Now I will have to take more time off when order #2 is due to be delivered. 

NOT happy. 

Order #1 is okay (extremely wrinkled, but I can steam press it.)

My question is…

Is changing the shipping method/carrier allowed?  I specifically chose this seller because they shipped USPS priority. 

Is there a way to report them?

[mr_lincoln]

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@laperlalady wrote:

Thank you all for your thoughts!  Haven’t been able to get online until now so was hoping for a response…and, I have so many!

Just to clarify — the only shipping option was USPS Priority. 

I would have been happy with Ground Advantage — simply did not want FedEx or UPS. 

I did send another message to the seller last night but still no response. 

Order #2 is still in transit so I will wait for that package to arrive before leaving feedback and/or requesting call back from CS. 

Appreciate all the responses!

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@laperlalady 

Policy or not Sellers have a rather lengthy list of shipping choices when they print a label through eBay and eBay does NOT gray out unselected methods ... Your cost for shipping was based on Priority Mail but the Seller can select and print other methods and carriers.  Here are some patched together screen shots showing ALL the choices I had for an item sold with USPS Ground advantage selected by the customer ... I could change that if I wanted to.

I don't know if the Report Seller link gives you the choice to report the Seller for something like this but you can look through that here:  Report an issue with a seller | eBay

[house*of*paws]

@christworks 

Read my last post again to find the trail to Shipping.  I added stuff.

I’m interested whether you still have the same opinion on ‘who selects shipping method’.

 
I understand eBay as saying that the seller chooses one or more Shipping options to put in the listing … AND THEN the buyer chooses from among those options during checkout.  FROM THAT POINT FORWARD … the seller should use the option the buyer chose … UNLESS they contact the buyer to discuss changing it.

[The ‘A-Z Policy Index’ has been my ‘go to’ place to find current policy for years … but that’s not to say that you won’t find information in other places that contradicts it.  

eBay changes policy frequently … and doesn’t always eliminate all mentions of previous policy … leaving us sometimes having to guess (from reading threads) how eBay prefers things to be handled.]

[pastimpressions]

This is getting kind of silly. Why are some trying to play twister to rationalize what they know is wrong.

You may NOT arbitrarily change a designated shipping service without either the consent and/or by request of the buyer. Period. Is this not common sense?

Evey seller here knows that.

Every seller sees the prompt every time for every label they print "buyer selected"  

As @mr_lincoln included in a screenshot as a visual.

What do you think that means?

Anyone playing the game that if I am unable to find language anywhere that says: "now pastimpressions, you must ship using the "buyer selected" method or run afoul of eBay and commit a literal policy violation for which you will get 3 lashes with a wet lasagna noodle" otherwise it is not a policy, is being willfully obtuse.

Just one man's opinion

[participatrophy]

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@house*of*paws wrote:

@participatrophy  / @christworks 

I misremembered that sentence I tried to quote in my last post.  It actually says ‘shipping service’ … rather than ‘shipping method’ … 

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LOL it's okay. Sure explains why I couldn't find it though! 😂

@christworks 

I mean yeah,  you've pretty much summed it up here. Earlier in the thread @kibble-net said:

If they shipped with a slower method than what you paid for, then there is an issue. But switching one expedited service for another, or one standard service for another, while sometimes inconvenient for the buyer, is not an outright violation of any rules that I'm aware of.

That was my understanding going into this, and that's still my understanding now.