Seller didn't send a return label but said they did

[aunico]

I have opened a return case for a counterfit item (Samsung Buds 3 Pro which are clearly counterfit). The seller has accepted the return and the case now says "The seller let us know that they sent a return label. If you haven't received it by now, contact the seller.".

I've contacted the seller but there has been no response.

How do I progress this? The only option on the return case are "Add tracking details" and "Contact seller". There is no option to ask eBay to step in.

[fbusoni]

I'd suggest you contact eBay on a social media platform to see if you can get some clarity.

I use facebook/ebay, and have found them very helpful for such snafus.