Greetings, I bought an item for a seller on eBay April 16, 2021, that "looked" exactly like the item In needed, when I received it, it was slightly different and didn't fit. I contacted the seller with a photo and an explanation to return the item, and the seller didn't respond and hasn't to this day. I went through the regular return protocols, and the strange thing is that there is no record of purchase, order number, item number (thank goodness I have the records...) or "history" of my purchase in my account! The "resolve" department says, "great, I have no issues to report or work out...!" Hmmm.
Thank Goodness I have all my emails of each the transactions. Very disrespectful for the seller not to respond. I am willing to exchange the item for something else instead of having an item I can not utilize. eBay customer service and the eBay "step in" department keeps me going through "loops". What's up?
