SCAM

[mul-28435]

Just wanted to add that there is what looks like a legit phone number out there for ebay returns and they even answer Ebay -- they take you thru this long process and then suddenly phone call drops and they have way too much info.  the phone number is 1-833-510-0833.  I am not a avid user of Ebay and did not know all the policies I have now read.

I am hoping I figured it out in time, and don't get screwed.

[monica-sells]

There are "fake" phone numbers out there for many customer service requests for many online companies....

I am glad you recognized that this was one of those "fake" service centers....

Just like you should never click an unknown link in your email, you should never initiate a call to an "unknown" number

[eburtonlab]

@mul-28435 

It is not necessary to contact eBay directly to initiate a return.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/