I bought some replacement office chair castors in November last year and by December one of the castors lost a wheel.
Despite sending the seller a message, including photos, I was offer a refund for one castor.
I pointed out that I cannot use the chair with just 4 castors [out of 5] perhaps you could send me a replacement.
To date not heard anything - it's now to late to initiate a return. What do I do now?
The other trick sometimes is to request you send product back to China, at great expense, despite it being posted in London or some other UK area.
