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Returns and how to react as a seller

I recently sold a P J set Life is Good and I listed for a fair price. Halloween item. The Pajama set was bid up to $46.00 and now the buyer has just received it and started a return and the reason for returning is the size. The xl is too small for her. I know. Its completely buyer remorse. I included all measurements and Ebay has taken care of everything for me including charging me for the shipping and so forth. Is it just me or does anyone else have a problem accepting returns on here especcially because I did nothing wrong here. 

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Returns and how to react as a seller

I like happy buyers so I accept returns for any reason.

If you have free returns, buyers can return for any reason.

Have A Great Day.
Message 2 of 5
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Returns and how to react as a seller

Sellers never like to receive return notices however that is part of business. Ebay allows buyers to return items and have rules in place for sellers to accept returns even if you have a "no return policy." 

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Returns and how to react as a seller


@bonanza125 wrote:

Sellers never like to receive return notices however that is part of business. Ebay allows buyers to return items and have rules in place for sellers to accept returns even if you have a "no return policy." 


 

OP has free returns so they don't have a choice of accepting the return.

Have A Great Day.
Message 4 of 5
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Returns and how to react as a seller

Right now your listings show that you accept returns and that you pay for return shipping. You might want to change it so that you accept returns and the buyer pays for return shipping.  That will apply only to remorse returns such as when an item is too big or small.  But if a buyer claims that an item is not as described you will still have to pay for the return if you want the item back.

 

You could state that you don't accept returns but I don't think that it a good idea, especially for clothing as that could hurt sales. Plus, if a buyer really wants to send an item back they will claim that it is not as described anyway.

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About this board

Welcome to the Returns board! Here you can discuss returns with other members.

    Returns related questions? Whether you're a buyer or a seller, check here to get started: