eBay

swaro-0 · ‎12-05-2023

I wanted to return an item and eBay had provided me with a label that said "print label" or "provide tracking number". I printed the label and had USPS pick up the item. I got an email today from eBay saying the case was closed since I did not provide a tracking number. Did I have to provide the tracking number even when I was using the label by eBay? Should I contact eBay about it or just take the L on this one?

xadexane · ‎12-05-2023

@swaro-0 wrote:
I wanted to return an item and eBay had provided me with a label that said "print label" or "provide tracking number".

I printed the label and had USPS pick up the item. I got an email today from eBay saying the case was closed since I did not provide a tracking number.

Did I have to provide the tracking number even when I was using the label by eBay? Should I contact eBay about it or just take the L on this one?

You were to "print label" and "provide tracking number" but there's a good chance @swaro-0 that eBay would've rejected their own return tracking number, as well.

So now even though the case is closed, leave a private message here and tell eBay that you returned using the eBay return label before the deadline, and to please review the tracking and issue a refund.

eBay will refund when they see that the buyer returned before the deadline, and when the seller did not voluntarily refund after the return was delivered.

Are lyrics like *Sweet potato pie and I shut my mouth* worthy of 41 number one hits?

kensgiftshop · ‎12-05-2023

If Ebay provided the shipping label, the tracking number should have been added to the return case.

When the package was picked up, did it get an acceptance scan by the date Ebay gave you?

Have A Great Day.

swaro-0 · ‎12-05-2023

I will try that, do you know if it has worked for you?

swaro-0 · ‎12-05-2023

The deadline is today and the tracking shows that it was scanned today too. Due to pickup issues the pickup was very close to the deadline which is my bad I know but the deadline hasn't passed and also the tracking number is already there.

buyselljack2016 · ‎12-05-2023

It may be that the time to ship is "to the minute" from the time issued making it possible to miss the deadline.

swaro-0 · ‎12-05-2023

Hmm, that might be it but I also got the email like mid-day which is why I was confused as to why it would be midday and not like midnight when they did not say anything but said 5th December.

house*of*paws · ‎12-05-2023

@swaro-0 wrote:
Hmm, that might be it but I also got the email like mid-day which is why I was confused as to why it would be midday and not like midnight when they did not say anything but said 5th December.

@swaro-0

The ‘deadline’ was a certain number of minutes FOLLOWING a previous milestone in the return process. It could have been anywhere between 12:0O:01 am to 11:59:59pm today.

Unless the bot receives notice of Acceptance of your return package BEFORE the deadline … whenever it happens to be … it closes the case against you. Everything is automated. Human eyes aren’t checking.

swaro-0 · ‎12-05-2023

That makes more sense, I will still try to tell eBay that USPS had picked up and since they don't scan the pickup (or at least the person who picked it up for me did not do so) the return could have been delayed. Since the delay was barely a few hours after it was "closed".

buyselljack2016 · ‎12-06-2023

unfortunately it is programmed to the minute (the microsecond), not to the minute plus barely a few hours.

nenu-5410 · ‎12-06-2023

@swaro-0 wrote:
The deadline is today and the tracking shows that it was scanned today too. Due to pickup issues the pickup was very close to the deadline which is my bad I know but the deadline hasn't passed and also the tracking number is already there.

On eBay @swaro-0 the return request deadline ends at midnight Pacific Time for buyers anywhere in the world. So

-- if you got a return label anytime on Thursday Nov 9, excluding weekends and holidays

-- the 15 business to return the item began at midnight Pacific Time beginning Monday Nov 13

-- and the deadline is midnight Pacific Time at the end of Monday Dec 4 without any hours or minutes.

But if eBay is asked to step in to escalate the return request into a case and a return label is issued

-- the buyer has 240 hours (10 days) from that hour and minute to return the item.

monster-deals · ‎12-06-2023

@swaro-0 wrote:
That makes more sense, I will still try to tell eBay that USPS had picked up and since they don't scan the pickup (or at least the person who picked it up for me did not do so) the return could have been delayed. Since the delay was barely a few hours after it was "closed".

If it was a low dollar item you might want to just eat it instead of your seller fighting and winning their money back from ebay and possibly getting you on ebay's naughty list.

No one knows exactly what will happen but I would avoid it if I could especially if it was over like $10