Return shipping issues.......

[dagor77]

I sold a large and heavy item and it was sold in a 'vintage' section and I fully described in title/pictures and description what was coming in the lot. The buyer can return after 30 days at their expense. The buyer receives the item and asks where the other parts are...parts I never described/photographed or hinted at etc. 

I said the sale is for item A only and they can return the item at their expense, shipping was over $100. The buyer then complains and files an NAD. Bear in mind that he's complaining about an item he 'expected' other parts to come with...NOT described, titled or photographed.

The item is returned and ebay charges me return shipping. I call ebay three times and each time I'm assured that the funds will be returned...they aren't. I was asked to file an appeal in order to have the funds returned to me...the case was closed in the buyers favor . I'm out the $100+ return shipping. Ebay slammed the door in my face.

All I can do is shake my head and wonder why I even bother.

[dagor77]

The buyer didn't complain about the condition of the item....he just expected additional items that WEREN'T mentioned/described or include in the photographs.

[dagor77]

The item I sold works without these additional parts, the buyer ASSumed the additional parts would be magically included anyway for free despite NOT being titled/described, mentioned or photographed.

[ryry-jj]

This is a common thing, eBay doesn't even look at your listing to determine if it was NAD. They just see  "not as described" was checked as the reason for a return.   I had a person return a Blue Ray because the digital code didn't work and claimed NAD.   I never even claimed I was selling the digital code.  And ebay even has a policy, I found out later, that digital codes/items don't fall under buyer protection policies.  So I could have refused the return, but that info was for me to find out on my own and bring to ebay's attention

What we as sellers need to always remember is that the buyers are ebay's customers...us sellers are easily replaceable.

I think shipping heavy items on eBay is a tough go unless you have your own shipping deals and can issue pick up tags at those discounted rates.

[ten_o_nine]

It's the buyer that is the problem, some buyers are not honest, and very difficult to reason with. You were lucky to get one of them.

[broto_64]

Oh but the savvy buyers are not just on ebay, if you think Marketplace will be easier you will soon find they have it all down to a science there also. There is no easy place to sell online anymore, most of us pick our poison (and hope we don't die as a result lol).

Your best tool is to read up and learn all the policies, seller protections, even if few are our only protection. And you can't take advantage of them because that hurts buyer retention no matter how right we may be, but there is such a thing as knowing all there is to know because in most cases you can help yourself much more than a CSR can and will.

[sextons-sweet-deals]

did you sell under another I.D.?

I don't see anything that you recently sold that would cost $100+ in shipping.

[buyselljack2016]

Rochester camera .  Big 

[ryry-jj]

No, no , no, no, nooo...do not offer a discount just by going to a  new platform. You need to value that money to cover cost you have lost.   Doesn't make sense to complain you lost money then go elsewhere to give up money  that you don't have to.    Keep your value.   The savings to customers on Facebook marketplace & craig's list is they don't pay shipping to get the item in most cases.  That's a discount enough.   

Btw, I don't think you actually intended to give those discounts, but was more a statement, that you could, lol...but still...don't!!

[simba6]

That is a risk you take when selling items that cost a lot to ship.  Your wagering the shipping cost against the profit from the sale.   It's becoming an unwise bet to place with what shipping costs.

[redmodelt]

Once the buyer opens a not as described case, you don't have any choice but to accept the return. Arguing with us, trying to make your point with us or eBay is going to get you nowhere except you giving a full refund and buyer keeping the item if you don't allow the return. Sucks, but that is how it is. We can't do anything about it except offer advice or suggestions, which have been given more than once now. 

[albertabrightalberta]

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@dagor77 wrote:

IMO there's really no way to protect yourself on ebay, tell me where I went wrong.  No matter how you list/no matter how well you describe/photograph something the buyer will always be backed by ebay...what I got wrong is that I followed their rules and imagined that they would reward honesty and integrity. 😕

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You may have described, photographed and done everything properly but where you went wrong is in not realizing that buyers can (and often do) lie about the reason for wanting to return items. This is especially the case when they realize how much it will cost them to return the "remorse" item. 

And because it's a NAD return (even if the item isn't NAD), you're on the hook for return shipping. 

[sextons-sweet-deals]

I don't see anything in the O.P.'s sold that would come close to $100 shipping. 

[buyselljack2016]

@sextons-sweet-deals 

April 7, 2024

Big camera. with coast to coast shipping $199

[janet9988]

https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=3&pos=2&query...

The buyer can't demand extra items that were not part of the listing.

[dagor77]

I sold a large 11x14 camera/holders well over a month ago, you'll have to dig to find it. The buyer expected inserts for the film holders which are rare and expensive if you really wanna get technical about it, when you find the listing you'll see that none were mentioned.