@alaricious wrote:
So. I ordered five items from the same seller, and then had to initiate a return for them all because they weren't what I wanted. The items were all shipped together in one box.
So, in initiating the return through Ebay, I had to start a return for each item individually, and Ebay wanted to charge me return shipping costs per item, saying that the return shipping would be deducted from my refund.
So I just went ahead to the post office and had them create a new label for me, and I sent the box back to the seller. The seller knows that I initiated a refund and knows why, but could not help me figure out how to handle the shipping costs.
As you saw, you're responsible for return shipping. But you can't use the same tracking number for those 5 return requests: You can only use it once, and get a refund for that one item.
Now that who pays -- you do, out of pocket -- for return shipping is settled, if your seller doesn't voluntarily refund for all 5 items after they are delivered back, you'll pursue your refund elsewise, as eBay cannot help.
Either @alaricious however you paid
-- start another return request, just one single return for the entire payment of all 5 items here at PayPal then upload the one already-delivered tracking number when asked to return the items to get your refund, or
-- file a Credit Not Processed chargeback with your card issuer and provide the tracking number to get your refund.
“Credit Not Processed” indicates that the cardholder had reason to believe they were going to receive a refund, but no credit to their account has yet been processed.
