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Return request, different item?

Customer states that my item arrived broke but having a problem when looking at photos. 

item is a auto parts tank that holds diesel exhaust fluid. My tank was cleaned great as pictured in listing. 

customer send me a photo of the box I shipped in with a tank inside. This tank is covered in white urea fluid, or other vehicle remnants. This is clearly fraud to me and I packaged the item well…

 

what should I do from here? Not a good start to eBay career. Mine be strictly Facebook marketplace. 

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Return request, different item?

Hi @tecec0202 

 

I’m confused as to how you could tell that the tank was covered in ‘white urea fluid’.  

 

You’re saying that someone urinated on the item?

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