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Refund Confusion

A buyer purchased an item. I inadvertently sent an incorrect item. When I discovered this, I printed another label and sent the correct item. The buyer returned the wrong item he received from me. I have now received it. Now eBay is telling me to refund the buyer for the correct item they have now received. The problem is that there were two shipments with the same tracking number for the same item.  I can not get the buyer to respond to any messages or texts.

Message 1 of 16
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15 REPLIES 15

Re: Refund Confusion

No, he did not. This has been resolved.

Message 16 of 16
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