Received damaged item, seller no longer ebay member, return denied.

[technique16]

I bought a laptop that should have been in "used", working condition. It appeared completely watter/oil spilled and fried. Initially seller responded and said it's on him, but next day they are not ebay member any more. 

I opened return case and it got denied next day and I don't have appeal options.

How is this not a scam? What should I do? I am thinking opening a case in paypal but shoud not ebay have some kind of protection agains this scam? I paid 500$ that is not little money for me. 

[ebooksdiva]

File a dispute through your credit card. 

[pikabo-icu]

@technique16   Yes! Open a case on Paypal.. If that doesn't get you a refund move on to your credit card. 

Good Luck.. So sorry.. eBay should have refunded based on the damaged item claim. 

Did you open an official return "doesn't match listing/damaged"? Because sellers aren't supposed to be able to refuse that type of return. 

[fbusoni]

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@technique16 wrote:

I am thinking opening a case in paypal but shoud not ebay have some kind of protection agains this scam? I paid 500$ that is not little money for me. 

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@technique16 

eBay should have many, many safety nets in place, but the platform is almost completely run by computers with no capacity for judgment (not saying that means that eBay employees necessarily possess said judgment, of course, but you get what I mean). 

I cannot really think of a way that your particular conundrum could be addressed by eBay because (a) eBay merely facilitates transactions among registered users, and (b) the seller is no longer in the eBay system and for all you know has fled to Argentina and is burrowed underground and is incommunicado.

Sorry this happened to you... and 500 bucks is a lot of money to most anyone these days and I think you should definitely file a case with PayPal.

[technique16]

Thank you for all the messages. I will try the paypal. I had one good experience in paypal but it was long time ago. they even refunded me extra 30$ for being loyal user. 

I just dont have experience how paypal will let me ship item back to the user. I don't know how it is even possible since user is no longer member.

here's the screenshot, ebay declined it instantly and atuomatically as it appears.

also, will the bank help here? I see those advices but I can't imagine they just giving me back my 500$? It will be much easier for them to say its not our business, contact ebay/paypal.

[pikabo-icu]

@technique16 

That's why you try with Paypal first and if you don't get the refund move on to your bank.

You would have to open a dispute there for that transaction and you could even supply some evidence, might want to do this for Paypal too, copy & save the purchase detail showing the seller is NARU.

It's possible since the seller is NARU, you wont be required to return it. The payment source usually wants to know if you made the attempt to return. 

BTW The bank has a way & PP likely does too, to claw that money back from the seller. 

Good Luck

[albertabrightalberta]

@technique16 

WHen you opened the return request, what was the reason you chose? I'm guessing (based on the immediate denial) that you didn't choose a NAD (not as described) reason.

[kensgiftshop]

@technique16 

Do you know what category it was listed in?

Some shady sellers will list an item in a category that isn't covered by the MBG and could be why the return was denied.

[technique16]

I did open the case and it got denied 5 minutes after opening. This is just ridiculous. nobody is even looking at this, what the hell?

It says you took longer than 30 days. it's because I had laptop in service centher where people attempted to revive it. 

I'm just without the words... I don't remember this system to be this unfair. 

[kensgiftshop]

@technique16 

The seller was able to decline the return because the MBG had expired and you were no longer covered.

[kensgiftshop]

@technique16 

Using a freight forwarder also voids your MBG when it's reshipped to another country.

[pikabo-icu]

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@kensgiftshop wrote:

@technique16 

Using a freight forwarder also voids your MBG when it's reshipped to another country.

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Ahhh a couple facts that we didn't know about..

Over 30 days & FF. Both of those negate the MBG.

I wondered why eBay was denying that return. Now we know. 

[grand-and-glorious-purpose]

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@kensgiftshop wrote:

@technique16 

Using a freight forwarder also voids your MBG when it's reshipped to another country.

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As does sending it to a service center.

...and then on top of that having someone try to "revive" it.

OP opted themselves out of the MBG in just about every manner possible.

[tobaccocardyahoo]

As for the PayPal suggestion, my understanding of current PayPal claims processing is that if a claim was made with Ebay and denied, PayPal will echo the Ebay decision.

This is a case for the credit card issuer, and sooner rather than later, because the time limits in some other country may be shorter or longer than in the US.

[pikabo-icu]

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@tobaccocardyahoo wrote:

As for the PayPal suggestion, my understanding of current PayPal claims processing is that if a claim was made with Ebay and denied, PayPal will echo the Ebay decision.

This is a case for the credit card issuer, and sooner rather than later, because the time limits in some other country may be shorter or longer than in the US.

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For the record I want to note, I made the suggestions before I knew about the FF, being beyond 30 days etc..