During the past 12 months, I have had to refund 2 customers for products that they claim were misrepresented, because they saw a different color than what I advertised. In addition to practicing good business ethics, I want happy, satisfied repeat customers. Assuming that I am not the only one experiencing this issue, I have the following suggestion; which hopefully will resolve the dilemma.
A color's spectrum can include several shades and hues, which can be reclassified and subsequently rejected by others. Is it White? Antique White? Creamy White? Sound familiar? Of course, eBay will agree with the buyer and perhaps they should. However, it leaves the seller with little, if any recourse. I am thinking that it might be prudent to include a disclaimer statement referring to "color interpretation". I have not seen any guidelines from eBay that allude to this issue, so I am turning to my you; my fellow sellers. What do you think we can do to make our customers happy and protect us from color-challenged buyers and those who would use their color interpretation as an excuse to return an unwanted purchase?
