@smmat.yzqwaedq wrote:
Exact same problem, and return couldn't be completed without a photo upload. On computer tried several times to upload JPEG and PNG files of different sizes but rejected them for about 10 tries before accepting them; however, pics uploaded as vertical colored lines; still allowed me to get message submitted.
Today on another return Ebay site wouldn't accept pics from my computer. Logged in from my phone and it uploaded pics just fine and let me proceed with return...
This seems like it should be a simple fix on Ebay's side.
eBay accepts their own pics, so just save a pic from the listing and upload that.
Then if you want, send the actual photos via a the your "My Messages" messaging message.
