So, I sold a broken iPhone recently.
The auction said that it was for parts only, and that the only thing that worked was charging and the buttons.
I did make a mistake on the listing - I listed it as 512G, but it was 256G, which was an accident (I selected the wrong item during the automated listing process). In the auction I stated that the touch screen did not work, even though I recently had it replaced. I said to consider the item a brick, and that I did not know what else might be wrong with it.
A person bid on the item and won, then started asking tons of questions about it, things you would expect to be asked before a person bids. What accessories were included, where is the original screen, who is the carrier, did I have the original box, etc. I explained to the buyer that the phone included what was in the photo (just the phone), did not include the original packaging or accessories, explained that the old screen was replaced because someone broke into my car and smashed my phone. I re-iterated that he was purchasing a completely non-functioning item. I told the buyer that if this was not his expectation, he could cancel out of the auction, I wouldn't hold him to it.
He eventually paid, and I shipped the item. He received it on the 31st. On the 12th, nearly two weeks later, he contacted me complaining that I sold him a broken phone. He did mention the capacity difference, and I offered a small refund ($30 - about the difference between the trending ebay costs for a broken phone), and he refused. I offered a full refund, and he refused. He demanded a $130 refund or he would open a case with eBay, essentially attempting to extort money from me. I explained, again, that he purchased a non-functioning item, I was up front about everything, and again offered full refund.
Yesterday, he opened a case with Paypal, his financial institution, instead of eBay, in hopes of getting the $130 refund. Essentially, he wants the money that it would take to repair the phone. In the report, he calls me a scammer, and goes as far so say that I told him in correspondence that I sold the original screen on eBay, and put a broken LCD on the phone. Obviously, I told him no such thing, and can prove it. I can also easily show that he bought a non-working, for parts-only item. I can easily show that I re-iterated time and again to him that he purchases a non-functioning item. Further, I can easily show that I offered a small refund for the size discrepancy, as well as offered a complete and full refund.
eBay is asking me to provide proof. However, they only allow me to provide this proof in the form of a single 1.5mb jpeg file. That's not nearly enough to dispute the claim, or the numerous false claims made by the buyer in this case. I called eBay, who told me that if I needed to include more information, I could provide a Word document to further detail the situation, but it turns out, the representative I was talking to was mistaken - I can only provide a single 1.5mb image file.
I'm not sure how to proceed here. The bottom line is that the buyer bought a broken phone, and is now trying to get money from me in order to repair it, but going through his financial institution (Paypal), rather than eBay, since he knows that eBay would not accommodate him.
Any advice on how to proceed here? $130 isn't an insignificant amount of money for me, and there's also the principle behind this.
