Order Number: 21-10989-56385

[brialefebvr_3]

Hi eBay - can you please review the messaging between me and the seller regarding order number: 

21-10989-56385

I've been seeking the correct address from the seller for weeks and have yet to receive it. Not to mention, the seller is not communicating effectively to facilitate a return. 

I'd like to return this item for a full refund. If the seller can't accommodate that I'd like eBay to intervene. 

Thank you,
Brian

[wastingtime101]

This is a public peer forum, not eBay customer service @brialefebvr_3 

If you initiated a return through eBay, the seller's return address would be provided. We can probably help if you provide more details.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

[mtgraves7984]

"... the seller is not communicating effectively to facilitate a return."

@brialefebvr_3 

You don't need the seller to open a Return claim... it's all automated. No worries and good luck.

[lakefor94]

You did not provide a lot of information but I will take a guess at where you are in the return process. The seller has not provided a return label yet?

If seller does not send a return label within 3 days and the "Ask eBay To Step In" option is not available, you will have to contact eBay. Contact eBay thru Facebook. https://www.facebook.com/eBayForBusiness/
Using the instant messaging and explain that the seller has not provided a return label.

Under NO circumstances do you close the return before getting your refund, REGARDLESS of what the seller might tell you.