New to free returns. Do I send a label?

[rabites-n-chocobos]

I've never done a return on an item that I have free returns on (I'm using top seller rules). Do I need to send them a shipping label? The return window is only giving me the option to "refund" the buyer. Do I need to send them a shipping label, or can they do it from their own end, and I'll get billed?

[stephenmorgan]

If you can not get the option to forward a shipping label I would call eBay for help.  If you just refund you may not get the item back.

The buyer may need to make a request for a return thru their eBay functions before you can offer the label.

[itscalledapostingid · Accepted solution]

Ebay usually provides the label to the buyer automatically.

Then ebay bills the seller once the label is used.

Only issue a refund once you receive your item back and inspect it.

International returns are an exception. Ebay doesn't provide labels for those.

[rabites-n-chocobos]

Thank you. I couldn't get a hold of Ebay support or find it on their "help pages". Thanks for  your help, this was my first real return.