New return policy

[john6r]

Has anyone else lost money because of eBay’s liberal return police.  I believe there are scammers that use it to take advantage of sellers.  It happened to me twice. I haven’t sold or bought on eBay since.  It’s too bad because I haven’t sold had great success for many years.  I’m not a business just a person cleaning out old kit to make room for new kit and hoping to recover some cost. Losing a pair of $250 boots was a big deal to me and eBay refused to help.

[lakefor94]

@john6r 

As a seller, we have to know how eBay returns work. 

Here is a quick overview on how to handle a Item Not as Described type return case. It is not that hard unless you pick choice number 3.

If the buyer opens a Item Is Not As Described type return case, you have choices.

1. You can refund the buyer now and let the buyer keep the item. eBay refunds the final value fees on the sale to you, the seller.

2. If you want the item back before refunding, accept the return and make sure a prepaid return label is available in the return case. The buyer returns the item and then you refund in full. eBay refunds the final value fees on the sale to you, the seller.

Seller protection:
Top Rated Sellers who accept 30 day returns and Above Average rated sellers who offer free 30 day returns can do partial refunds, up to 50%, if the item is returned in a condition different than when you shipped it.

3. Do nothing, contest the case or allow eBay to step in and handle the case, eBay will close the return, refund the buyer and allow the buyer to keep the item. You also receive a serious defect on your seller account for having eBay step in and refund, thus doing your job as a seller. And, eBay keeps the final value fees for the transaction.

Here is an eBay link with just about all you need to know.
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115