Buyer makes a purchase on July 2. Seller prepares package and takes to Post Office on July 7,
EBay Estimates delivery by Mon, Jul 12.
Tracking info from USPS.com
- July 7, 8:46 am Shipping Label Created, USPS Awaiting Item
- July 7, 9:18 am USPS in possession of item
- July 12,7:08 pm, Delivery Attempted - No Access to Delivery Location
We attempted to deliver your package at 7:08 pm on July 12, in BUYERS HOMETOWN but could not access the delivery location. We will redeliver on the next business day.
Last entry on USPS.COM
July 20, buyer opened a request because they didn’t receive their item. Please respond by Jul 23.
I forward tracking number and inform buyer to get in touch with the hometown local Post Office.
July 21, buyer has filed a payment dispute outside of eBay about an order that was placed on Jul 02. This means the buyer has disputed a charge directly with their payment provider. They are requesting amount buyer has paid back and the reason for this dispute is that the buyer hasn't received their item yet. (Seller)Please respond to this dispute by Jul 26. I forwarded the tracking number and tracking info to eBay.
July 21, the request has been closed because we were notified that the buyer filed a payment dispute with their payment institution. You can still view details of this request on eBay.
July 22, a decision has been made about the dispute that was filed by the buyer. The dispute was found in your favor. You don't have to pay anything back and no further action is needed from you.
Apparently case CLOSED!!!
August 12, we wanted to inform you that the dispute filed by buyer has been reopened. The dispute was reopened because the buyer updated the reason for this dispute.
Previous dispute details Reason the buyer hasn’t received their item yet.
Updated dispute details Reason the item doesn’t match the description in your listing
Because of this change, we need a new response from you. Please respond by Aug 17.
August 12, 2:36pm (eBay email) so, once again my funds are on hold until this dispute is resolved
But, wait a minute. Item doesn’t match description. How could that be? Since, according to the Post Office
On July 12, 7:08 pm, Delivery Attempted - No Access to Delivery Location
We attempted to deliver your package at 7:08 pm on July 12, in BUYERS HOMETOWN but could not access the delivery location. So, package is still not delivered and in the possecion of the postal service.
Responded to dispute. EBay responded, we’ve sent your rebuttal to the buyer's payment institution and they are currently reviewing it. We'll let you know when they've made a decision. If possible, your item will be returned to the address listed.
August 12, I went to my Post Office to get more information, was informed that the letter carrier leaves a notice that the package can be picked up and/or redelivered. I can’t remember how many days before the package is return to sender. Post Office Customer service 1-800-275-8777.
August 12, 4:47pm called Post Office Customer Service and file a PACKAGE RESEARCH CASE CREATED (case # 12345678 not actual #), buyers’ hometown. Post Office should contact seller, 3 business days
NOTE: eBay procedure for Item not received:
- Let the seller know you’ve got a problem, If your item hasn’t arrived
- Check your item's delivery information, if your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. You can find your order's delivery information in your Purchase history. You'll be able see the item's expected delivery date, and the address it's being shipped to.
- Keep track of what’s going on. What do you think is going on with the buyer?
