INAD case - extending 30-day return time

[lunaxlm]

I have recently opened INAD case for the item that I have bought on eBay. I am on business trip right now and my 30 day return time expires after 6 days. I do not think that I will be able to return it on time. It is my first INAD case so I was little bit confused about the whole process . What if I will ask eBay rep to extend my time-frame  and to give me additional 7-10 days? Are they going to do this??

[48hrs-clothing]

I don't think eBay will allow an extension to date shown on return case.

Return case of any description must be opened within 30 days of receipt of item or of estimated delivery date.

On the day that case is opened and or accepted eBay will advise date ( About 14 days) by which buyer must post the item back and upload tracking on the case. 

eBay will allow a few days for item to reach seller and a further 2 days for the seller to examine the item and issue a refund.

Total time from buyer receiving the item and case being closed could be as much as 50 days.

[Anonymous]

You've been on a business trip for 30 days? (Point being that you being on a business trip has no bearing on anything...you should have taken care of it before)

eBay will not extend the time to file a claim beyond the 30 days from delivery. I can't tell from your post wording if you are aware you need to START the claim within 30 days, not actually return the item.

Regardless, if it expires, you will need to file a PayPal claim which expires after 180 days.

[eleanor*rigby]

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@48hrs-clothing wrote:

Return case of any description must be opened within 30 days of receipt of item or of estimated delivery date.

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Maybe that's how it works on ebay.co.uk, but on ebay.com, INADs must be filed within 30 days of delivery.

INRs must be filed within 30 days of the latest estimated delivery date.

Big difference.

[pjcdn2005]

It works the same way on .com. 

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@eleanor*rigby wrote:

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@48hrs-clothing wrote:

Return case of any description must be opened within 30 days of receipt of item or of estimated delivery date.

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Maybe that's how it works on ebay.co.uk, but on ebay.com, INADs must be filed within 30 days of delivery.

INRs must be filed within 30 days of the latest estimated delivery date.

Big difference.

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According to the help pages, it works the same way on both sites.  Keep in mind that not all transactions have tracking or show a delivery date so ebay.com also specifies that the latest a not as described claim has to  be filed by...

30 calendar days after the estimated or actual delivery date or within the seller's stated returns window, whichever is longer

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

[48hrs-clothing]

My OP was not understood  by you which stated 

" Return case of any description must be opened within 30 days of receipt of item or of estimated delivery date".

To clarify this and put this in simpler terms 

INAD must be filed within 30 days of Receipt ( Delivery)

INR must be filed within 30 days of estimated delivery date.

I hope this clarifies confusion you had.

[eleanor*rigby]

I wasn't the one who was confused. You stated "Return case of any description must be opened within 30 days of receipt of item or of estimated delivery date." That is incorrect. My comment was posted simply to correct your mistake. See my Message #4 that corrects your post.\

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@48hrs-clothing wrote:

To clarify this and put this in simpler terms 

INAD must be filed within 30 days of Receipt ( Delivery)

INR must be filed within 30 days of estimated delivery date.

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Those are the EXACT terms I used in my Message #4, so I'm not sure why you restated them; however, that is not what your Message #2 stated.

You can't return what you've never received, so the "estimated delivery date" has nothing to do with a return, which was the OP's concern.

[eleanor*rigby]

I'm not sure you're interpreting the MBG correctly when you quote just part of it. You have to read the document as a whole. eBay is now using the phrase "estimated or actual delivery date" for INRs and INADs; however, they define that phrase later in the document.