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I dont get this please help

ok a seller listed a "Rubber Freakies Boss Moss". I bought it, then I thought something was off, b/c the color of the Boss Moss was different from the rubber ones. I contacted the seller and asked them if they were sure it was a rubber one. They said no its hard plastic. I told them "You need to refund me b/c you misrepresented the item"  so they did. I actually seen the refund in my bank statement. So a few days go by and I see a charge from Ebay in the exact amount that I had paid and had been refunded being charged to my bank account AGAIN.  And dont say oh thats just a pending thing...no they actually took it out of my account -my balance reflects it. What is going on?  does anybody know? is this a scam of that shady as seller???? help please

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Re: I dont get this please help

Did they take the purchase price out twice, or just once?

 

Have A Great Day.
Message 2 of 5
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Re: I dont get this please help

Is it possible what you were credited wasn't the refund from the seller but from the reverse of the original "hold" on the cc when you purchased? 

 

Perhaps you need to file a return request with the reason item not as described. Then return the item for the actual refund from the seller?

 

Most sellers don't refund immediately without getting the merchandise back.

 

Sorry if I didn't help....someone with more experience will be along I am sure.....

 

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Re: I dont get this please help

ok when I asked seller to refund, they said ok no problem I then got message from Ebay saying the item was canceled and I was getting a refund. In my bank statement it shows in green letters, that Ebay had refunded the amount. So I thought ok everythings fine but the next day I see that I am being charged the same amount from Ebay again. Right now it says its pending, however I can see where the amount has been taken out. I called and talked to Ebay customer service and they told me Ebay only charged me once and then refunded that. So Im just trying to figure out why the charge is back again....oh and I never recieved the item because I bought and asked for refund within like an hour. After the charge is out of pending mode should I contact my bank? Because I doubt Ebay will help, their reps dont always know what they are talking about. Of all the times I have tried to get help from them Id say Ive only been help a couple of times.

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Re: I dont get this please help

Sellers have no idea how you paid and have no way to charge you again.  All payments go through a third party and we are paid through them.  Sellers do not and cannot make charges or debit accounts.

evry1nositswindy  •  seller since 2013
Volunteer Community Mentor

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