I can no longer upload my own return labels?

[sale_tiger]

I used to have free return shipping set up for my store. When a return request came in, I could simply upload a return label from a carrier of my choice. Now, eBay automatically sends a return label to the buyer which I don't want. (Inflated shipping prices, I could get much cheaper rates shopping around for my own labels)

Because of this, I have had to change my return policy to buyer pays return shipping and when a return request comes in manually message the buyer with the free return label, hoping that they see it before they buy one themselves. I have already had an issue where I messaged a buyer multiple times and even e-mailed them a free return label and they STILL bought one of their own. 🤦🤦

I WANT to offer free 30 day returns to all my buyers, I just don't want eBay automatically sending expensive return labels on my behalf if I choose to do so.

How do I accept free returns again while being able to upload my own label?

[teth_1615]

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@sale_tiger wrote:

I WANT to offer free 30 day returns to all my buyers, I just don't want eBay automatically sending expensive return labels on my behalf if I choose to do so.

How do I accept free returns again while being able to upload my own label?

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When you enable RMA @sale_tiger it screeches the returns process to a halt for 2 days, for you to either refund no return needed, or to upload your own return label instead.

[sale_tiger]

Thank you for solving my issue in a matter of minutes. Ebay support couldnt figure it out in half an hour lol... @teth_1615.

So if I enable RMA I can set my policy back to 30 day free returns and Ill have the option to upload my own labels?

[1tuna]

the other poster is correct.you have more control with the RMA way

incidentally I get 24 retuns a year and the labels cost me about $3.75 each

I am never charged more for a label than I paid for one.my average weight is 6- 8 ounces

ebay knows exactly how much my 1st class shipping is and thats how it comes back